[resolved] New Windows Install

step82

Hi,

Last night I had to do a fresh windows install on a pc that had BD 2012 tot sec installed on it. This is a 3 pc license and already had 3 pc's in use.

The freshly installed pc has the same computer name as before yet now it shows twice in mybitdefender. So I have now 4 pc's with the same license and of course, this is not working.

Is it possible to remove the old pc from the records?

PS, when BD says it cannot connect to the internet during re-install, what should I do? There is a working internet connecting at that time.

Thanks,

Stephen

rootkit

Hi

There is a topic here regarding those PCs listed in My Bitdefender:

http://forum.bitdefender.com/index.php?showtopic=35560

For the second issue, do you have a wireless connection?

Take care.

rootkit

Hi

In order to be able to properly identify the causes for the reported situation and find a solution we will need to investigate a bit deeper.

Please follow the steps below and send us the result:

a ) Go to this page

http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx and download the autoruns file.

b ) Extract the contents of the downloaded file and run the 'autoruns.exe' file;

c ) Wait for the list to be filled with all the processes and then make sure that you have the Everything tab selected in the upper part;

d ) Click on the Disk icon right under File and chose any location folder on your computer;

e ) Save the file with a specific name (your name, computer name, a random name, which one you want) and then send me a PM with it.

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

We will analyze the information you sent and then reply with a possible solution in the shortest time.

Have a nice day.

step82

Hi,

Thanks. I've send you the autoruns file link. Did you get my previous PM with the logfile for the same pc? For some reason my "sent items" folder is empty....

rootkit

Hello

I will send you some steps that you need to follow via PM

Thank you!

step82

You the man!

Delsid did the trick, I've tried the rest 5 times befor but now it's remembering my key and working just fine.

Thanks!

rootkit

Hello

Welcome back!

I am glad the issue is now resolved.

Should you need any further assistance, please do not hesitate to contact us.

Take care.