3 Crashes In The Last 2 Days

Kirbs2002

I have Bitdefender Internet Security 2013 running on my computer with Windows 7 Ultimate x64. In the last two days, I have had bitdefender services crash on me three times, one even generating a bluescreen error (screencap of info attached). I don't remember what I was doing the first time the crash occurred, the second time I was opening a tab in Firefox Beta (v. 15.0), and the bluescreen came when I was simply typing a message in Skype.

The links to the error dump files are here:

https://www.dropbox.com/s/9npymgg1zm07b08/B...v1345099578.dmp

https://www.dropbox.com/s/g7b7s8jos5ph8ja/B...v1345179853.dmp

rootkit

Hi

Welcome to the forums.

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Have a nice day.

rootkit

Hello

All the issues should be solved by using the new uninstall tool posted here http://forum.bitdefender.com/index.php?showtopic=35804 and a fresh installation using these instructions: http://forum.bitdefender.com/index.php?act...f=312&id=53

Take care.