[resolved] Bd Upgrade

I have posted in the upgrades section regarding the same matter. I was refered here.

http://forum.bitdefender.com/index.php?showtopic=36987

Well, after downloading the whole 2013 upgrade and following what Chris said, I still get the same error on the image file posted there.

What is the problem here now?

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rootkit

Hello

Could you please post the email on an external resource and leave here the link?

I can not find a screenshot in your posts.

Take care.

Jabbacks

Hello

Could you please post the email on an external resource and leave here the link?

I can not find a screenshot in your posts.

Take care.

It's already uploaded but I don't know how to put it in the post. It's in My Controls attachements list. I also posted the link in the later posts... I copied the link to the attachement....

Another thing dat's really bothering me right now. I just did a restore point after I downloaded the 2013 software, but when it failed, I tried to restore... guess what? No restore points whatsoever.... Where did they go? Restore point used to have "System Checkpoints" like every month... now no restore point.

I currently reinstalling 2011 back. I do believe I gonna have to update software including virus definitions files, etc.... a real pain in da ******! :wacko: :wub:

Jabbacks

It's already uploaded but I don't know how to put it in the post. It's in My Controls attachements list. I also posted the link in the later posts... I copied the link to the attachement....

Another thing dat's really bothering me right now. I just did a restore point after I downloaded the 2013 software, but when it failed, I tried to restore... guess what? No restore points whatsoever.... Where did they go? Restore point used to have "System Checkpoints" like every month... now no restore point.

I currently reinstalling 2011 back. I do believe I gonna have to update software including virus definitions files, etc.... a real pain in da ******!

Ok here's the uploaded image:

Error Image!

rootkit

Hello

The link is invalid.

Please upload the image on sendspace.com or mediafire.com and post here the download link.

Take care.

Jabbacks

Hello

The link is invalid.

Please upload the image on sendspace.com or mediafire.com and post here the download link.

Take care.

Here you go!

http://www.4shared.com/photo/3ouTxPj8/upgrade.html

Jabbacks

I have done the upgrade on the laptop and it was successful. Originally, laptop had BD-AV 2012 in it. I can't seem to know why it cannot install on this desktop. I'm in the process of upgrading the other laptop currently running BDAV2012.

What if I upgrade to 2012 first then 2013 afterwards... you think this is the problem here?

Thanks bro....

Jabbacks

There's one thing I don't understand????? Why does bitdefender remove all the restore points? Now I have to reinstall AV2011 again. Been doing this since yesterday, reinstalling & updating everything.

Is there any logical explanation for all this?

Jabbacks

CHRISTIAN

Computer crashed. Some files in windows\system\drivers\????? folder missing. I was just trying to reinstalling AV2011 after restart, error popped and ask me to repair windows....

Until then, i'm reinstalling windows & i'll be waiting for your reply... I don't know why am I being ignored for 3 days... If you're working on it, at least say something. if not... say something...

Thanks!

:angry

rootkit

Hello

Thank you for your feedback!

I am sorry for this unpleasant situation. After you reinstall the operating system please follow these steps directly and the product should function properly on your system:

http://forum.bitdefender.com/index.php?act...f=312&id=53

Have a great day!

Jabbacks

I decided not to reinstall windows. what I did is as follows:

1. Copy missing folder in /system32 from other laptop using xp.

2. Remove all bitdefender entries from registry

3. Remove all bitdefender from /program files/common files

4. Remove all bitdefender from /Documents & Settings

5. Remove all bitdefender from /Windows folder

6. Run RegistryBooster (scan & defrag)

7. Restart

8. Install BitDefender AntiVirus 2013.

I didn't wanna lose all my work or start reinstalling softwares including windows updates which is a real pain. Esp when you're internet connection is not stable.

Thanks anyways Chris!

You can close this thread!

rootkit

Hello

Thank you very much for your feedback.

Have a wonderful day!