[resolved] Bdts 2013 Conflicts With Ssh-agent.exe And Other Software.

gatorms

Hi everyone.

I wrote this topic in this section because I don't know what module of Bitdefender is causing trouble. I have some problems caused by the installation of Bitdefender Total Security 2013 in my computer, and I know BD cause the problems because if I uninstall it everything works fine. The issues are the next:

* Nuance PDF Reader crashes while opening. A message says Nuance PDF Reader stop working.

* ASUS Lifeframe, a software to use the PC webcam, doesn't work properly, as the software GUI never appears in the screen (I can't see any video, buttons, window, etc.)

* ssh-agent.exe, an utility for SSH connections included in a version control system software called msysgit, hangs using 100% of one of the threads of the CPU (25% usage in a core i5)

I don't know what is happening, however, in the case of ssh-agent.exe, I detected something strange in the network activity. I have attached an image illustrating my point. It looks like ssh-agent.exe is trying to connect to a port without success, and try again immediately. I looked at the firewall application rules and ssh-agent.exe is allowed to connect to any network. So, what is the problem? I don't know.

I need to find a solution, so I ask for your help.

Bye.

rootkit

Hello

Welcome to the forums!

Did you tried to create exclusions for those programs?

http://forum.bitdefender.com/index.php?showtopic=35502

Thank you!

gatorms

Thats a good point. I created an exclusion for ssh-agent.exe, but I didn't rebooted the PC after that. The program was still using 100% core usage, and then I removed the exclusion. The firewall rule for this program is exactly as the one shown in the image in the topic you linked. I will try exclusions for the other software.

By the way, I received an update this monday 21 (or before? In Add/Remove Programs in Control Panel it says I have version 16.16.0.1349), and the update required me to restart the PC. After that ssh-agent.exe has been working normally, no more 100% core usage. I didn't have to apply any exclusion to the process. Who knows what happened.

Well, I will test with exclusion for Nuance and Lifeframe.

rootkit

Hi

After you do that, please provide us your feedback over here.

Thank you!

gatorms

OK, I've solved my problems using the method you gave me. Maybe not the ideal method (I mean exclusions) but nothing is perfect .

Thanks for your help.

rootkit

Hello

I glad to hear that everything is working properly right now.

Should you need any further assistance, please do not hesitate to contact us.

Take care.