Bd2013 Is Blocking Lloyds Internet Banking

notrub

I have recently installed the BD2013 IS onto my PC and now I cannot access the llloyds bank internet banking, the screen always times out at the memorable information stage. It works fine on my machine running avg and mcafee so I know its not the banks site.

I raised a ticket with BD (201208191009801) but they have failed to reply.

Can anyone help point me to what is wrong, all my other secure site log-ins work fine?

If I can't fix it I'll have to go back to some other av that works.

Regards

Ian

AstroMax

Try this:

- go to Privacy Panel --> Turn OFF Antiphishing

(or go to Privacy Control Settings --> Antiphishing --> turn OFF Scan SSL)

If it works, just add your bank to the Whitelist.

If it does not work, well, just wait for Christian (I am not technical staff, just one who reads the user guide )

rootkit

Hello

Welcome to the forums Ian.

Could you please tell me what message do you receive when you tried to access that page? Have you tried with another browser?

Are we talking about this website http://www.lloydstsb.com/internet_banking.asp ?

Thank you!

notrub

Christian

It was the Lloyds site you quoted and I had tried it in other browsers but had the same problem. I took the advice of Astromax and turned off the Scan SSL option in the privacy settings and can now access the online banking facility in all browsers.

Astromax

Thanks for your advice and help most appreciated.

rootkit

Hello

Some services or websites do not support SSL scanning.

In the current case, I recommend you to turn it off only when you access that website.

Take care.