[resolved] Can't Activate My Bitdefender 2013

cnicolita

I bought this product in Jul.16. Tried unsuccessfully to activare/register. Waited 30 for trial to end, hoping that will activate after that.

My issues:

- Can't activate mybitdefender period

- In main window shows 29days and countdown ...

- In MyAccount on bitdefender my account looks good, 2 years for my key for 3 PCs

Symptoms:

1. Open my window, click at 30days, to activate, new window opens, enter my key, then "You're all set! Your product has reg successfully". Close the window, nothing changed. Try again and again, Reboot, nothing changed

2a. Open MainWindow, tried to login to MyBitdefender . Account Settings: username / pass: ****** . ERROR unexpected error occurred while performing this.

2b. Tried to login to MyBitdefender using my google account. Error: "Bitdefender error. Your internet connection has time out causing the authentication to fail..."

click OK then Successfully "You are logged in as username@gmail.com" . Try to register again, nothing happens.

3. Update does not work. At least 3 time per day has to update and restart !!! Weird !!!

4. On MyBitdefender website I can easily login and everything is ok.

What I did:

- Uninstall using Revo for reg clean. didn't work.

- Uninstall using bitdefender uninstall from site provided

- uninstall and registry clean with CCleaner,

- ipconfig /flushdns

ipconfig /release

ipconfig /renew

- turned OFF firewalls

- UAC was OFF

- restart this computer like crazy

=SPENT HOURS TO FIX THIS =

Can somebody Help Me Please ?

Thank you

rootkit

Hello

Welcome to the forums!

I will send you further instructions via PM.

Thank you very much!

rooksjeremy

I am having the same exact issue. Just bought and installed the "total security 2013" version and cannot activate it. heellpppp.

rootkit

Hello

@ ciupri

I just received your PM, I am glad this was resolved.

@ rooksjeremy

Welcome to the forums!

Please send me via PM your license key and the email address that you used to create the My Bitdefender Account.

Thank you!

rooksjeremy

okay

Hello

@ ciupri

I just received your PM, I am glad this was resolved.

@ rooksjeremy

Welcome to the forums!

Please send me via PM your license key and the email address that you used to create the My Bitdefender Account.

Thank you!

rootkit

Hello

Please check you PM, I have sent you new information.

Take care.

rootkit

Hello

I just received the confirmation via PM.

Since this was resolved, I declare the topic closed.

Take care.