Services Not Responding...still

zonemaster60

Still having the same issue after time the widget displays Services not responding and everything stops working. I can not reboot the computer or shut it down and have to turn of the power.

mohamednabilk

Still having the same issue after time the widget displays Services not responding and everything stops working. I can not reboot the computer or shut it down and have to turn of the power.

that exactly what I suffered from more than 2 weeks with no help at all but remove and reinstall and so on. something really wrong with bitdefender last version at least with windows 7 64 bit as I assume. lets wait to see what they will came up with the next version which announced that will be release in the end of the current month let's only hope it will fix our problems. what a waste!! and annoying.

rootkit

Hello

@ zonemaster60

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

@ mnabil

We will continue the conversation in your topic. Thank you!

Have a nice day.

rootkit

Hi

In order to be able to properly identify the causes for the reported situation and find a solution we will need to investigate a bit deeper.

Please follow the steps below and send us the result:

a ) Go to this page

http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx and download the autoruns file.

b ) Extract the contents of the downloaded file and run the 'autoruns.exe' file;

c ) Wait for the list to be filled with all the processes and then make sure that you have the Everything tab selected in the upper part;

d ) Click on the Disk icon right under File and chose any location folder on your computer;

e ) Save the file with a specific name (your name, computer name, a random name, which one you want) and then send me a PM with it.

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

We will analyze the information you sent and then reply with a possible solution in the shortest time.

Have a nice day.

zonemaster60

I have something to add. I noticed after the widget/program was attempting to do an update (spinny blue arrows) the services stopped working.

rootkit

Hello

You have on the system several security solutions that are not compatible with Bitdefender.

I will send you the list via PM.

All you have to do is to turn them off or uninstall them and then reinstall Bitdefender.

Take care.

rootkit

Hello

Everything is working properly now?

I just received your PM.

Have a great weekend!