Ts 2012 License Key Doesn't Work On Ts 2013

anupam_luv

I have exactly same problem as this guy have ---> http://forum.bitdefender.com/index.php?showtopic=36972

Im from India and bought TS 2012 last year, I still have 135 days remaining but I cannot activate TS 2013 with the same key.

Also Im using windows 8 x64 , so can't install TS 2012 first .... plz provide me best solution or provide me a new key...

I also opened a ticket ID: 201208241014742 but still not resolved.... plz help me

Regards,

anupam_luv

Waitin' for christian to solve my issue... he's a gr8 support here!

rootkit

Hello

Welcome to the forums!

Please send me a PM with the email address that you used to register the My Bitdefender account and you current license key so I can check them in the system.

DO NOT POST THEM ON THE FORUMS!

Thank you!

anupam_luv

Thanks for the quick reply.... I have sent u the PM with Lic key and email.

rootkit

Hello

We will change your key with a new one, I will send you a PM with it in about 5 minutes.

The old one will be invalidated shortly.

Thank you!

anupam_luv

Wow, gr8 it worked .. thanks a lot!

anupam_luv

Can u plz also tell me whenever I click on renew (in my bitdefender), it says invalid key on the next page? (http://www.bitdefender.com/site/Store/quickRenew/ )... I also tried entering it manually

rootkit

Hello

Did you used the new that I have sent you?

The old one was invalidated. When I enter your key in the Quick Renew form is working properly.

Take care.

anupam_luv

Its strange.... I have just checked it , it not working for me (See the pic attached, I hv hided some chars of Lic Key for security purpose)

I have entered the same new key which u gave me 2E***AR but it says "Invalid Key" ... see the screenshot attached

rootkit

Hello

That's a little strange, do you want to renew your license?

I could send you a custom offer via PM if you want.

Take care.

anupam_luv

Plz send me the offer ...

anupam_luv

Im still waiting for ur custom offer.....

anupam_luv

Also my.bitdefender.com is not showing any device connected. Its saying "There are no devices associated with your account". Actually I deleted my PC from my.bitdefender.com before applying the new License which you gave, since then its not showing any connected device. Wht Should I do?

rootkit

Hello

Sorry for the delayed reply.

I have sent you an offer via PM.

Also, since you have removed the device from My Bitdefender, you have to Repair the product in order to get it back on your account.

Take care.

anupam_luv

Hey, thanks for prompt reply... I tried repairing, then restarted but no luck, still showing no devices associated, .... does it takes some time after repairing to update on mybitdefender?

rootkit

Hello

In this case, please do a clean installation:

Use the uninstall tool from here: http://www.bitdefender.com/files/Knowledge...nstall_Tool.exe and the installation steps from this article:

http://forum.bitdefender.com/index.php?act...f=312&id=53

Take care.