[resolved] My Safebox Is Showing 72% Full

Amit81

Hi,

This is my first post in forum..i dont know if the topic has been marked as closed or not , but..

I am facing same problem here..have done reinstallation may be 10 times..updated windows sp1..everything what support suggested..

At the end i have come here with a hope.

My safebox is showing 72% full with only one jpg image in it.

I dont know why this simple thing cant be solved by Bitdefender..They are saying previous patches of Mcafee might be intrupting proper operation..

I think as a software product BD must be able to sort out these basic problems..otherwise BD must admit that the product is still on experminal stage.

I read many reviews and bought BD against Mcafee..Mcafee didnt give a problem for even a second..But this software i have been with for around a month hasn't even started functioning properly.

Antitheft is showing my location in Iran..i m sitting in Mumbai..whats the point of having Anti theft it cant show a proper location.

Fileshredder would say No FILES WERE DELETED..but if you check it in folder its gone..its scary moment..you dont know if its been deleted or still lying somewhere.

Now i feel i should have visited the forum and not the review sites before buying the product..

rootkit

Hello

Welcome to the forums! Sorry for the delayed reply.

Please send me a PM with the email address that you used to register the My Bitdefender account and you current license key so I can check them in the system.

Also, I will need your permission to reset the password in order to access your account and troubleshoot the issue.

DO NOT POST THEM ON THE FORUMS!

Thank you!

Amit81

Hi Christian,

Thank you for hearing me.

Have sent you the PM with neccesary details,

Pls update me with the developement.

Thank you.

rootkit

Hello

I have sent this case to our Safebox Team. Until I will come back here with the results, please do not use Safebox and do not change your password.

Thank you in advance for understanding!

Amit81

Thanks for your help.

rootkit

Hello,

We have solved the issue with Safebox for your account.

I will send you the password and a way to change it via PM.

Thank you very much for your time.

Have a great weekend!

Amit81

Hi Chris,

Thanks for all your help..You solved the problem really fast..i had been struggling with this for almost a month.

I have tested safebox..and everything is working fine now.

Though i m still struggling with ANTI THEFT module.

Thanks again,

rootkit

Hello

Since the Safebox issue is now resolved, I declare this topic closed.

We will continue the discussion about Anti-Theft via email.

Have a great week!