Can't Activate My Bitdefender 2013

I bought this product in Aug. (Bitdefender Total Security 2013) Tried unsuccessfully to activare/register.

Symptoms:

1. Open my window, click at 30days, to activate, new window opens, enter my key, then "You're all set! Your product has reg successfully". Close the window, nothing changed. Try again and again, Reboot, nothing changed

2. Tried to login to MyBitdefender using my google account. Error: "Bitdefender error. Your internet connection has time out causing the authentication to fail..."

click OK then Successfully "You are logged in as username@gmail.com" . Try to register again, nothing happens.

3. Update does not work.

Can somebody Help Me Please ?

Thank you

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rootkit

Hello

Welcome to the forums!

Please send me a PM with the email address that you used to register the My Bitdefender account and you current license key so I can check them in the system.

DO NOT POST THEM ON THE FORUMS!

Thank you!

scoumoune

Hello,

i have absolutely the same problem. what can i do??

Thanks

falique89

help!! i have the same problem too.

rulory

Similar issue here too ....

I purchased Total Security 2012 in May 2012 and have 980 days subscription remaining. I just tried upgrading to Total Security 2013 via the free upgrade option on the BD website ( http://forum.bitdefender.com/index.php?act...f=241&id=42 ).

After successfully following the simple steps (download the uninstall tool ....) I now find that Bitdefender Total Security 2013 tells me that my Bitdefender license is invalid.

Help!

Thanks.

Pushkar112

Similar issue here too ....

I purchased Total Security 2012 in May 2012 and have 980 days subscription remaining. I just tried upgrading to Total Security 2013 via the free upgrade option on the BD website ( http://forum.bitdefender.com/index.php?act...f=241&id=42 ).

After successfully following the simple steps (download the uninstall tool ....) I now find that Bitdefender Total Security 2013 tells me that my Bitdefender license is invalid.

Help!

Thanks.

PM Your key to christian he will help you.

I did not got this problem as i purchased bdis 2012 today and inserted that key in bdis 2013 it register me successfully.

BDIS Build 16.20.0.1483

YetAnotherDave

I have the "Your Internet connection has timed out..." issue too.

I've tried to PM Christian but the system says he either has his messenger disabled, or he's in a member group that's not allowed to use it!

Is there any resolution for this problem?

Mark1994

I have the "Your Internet connection has timed out..." issue too.

I've tried to PM Christian but the system says he either has his messenger disabled, or he's in a member group that's not allowed to use it!

Is there any resolution for this problem?

Did you disable PM's? Chek in UCP...

http://forum.bitdefender.com/index.php?act...=4&MID=9374

rootkit

Hello

For those that encounter this issue, please follow the steps from here:

http://forum.bitdefender.com/index.php?sho...st&p=157419

p.s.: my Inbox was full, but now I have more free space.

Take care.

threedee

Hello

For those that encounter this issue, please follow the steps from here:

http://forum.bitdefender.com/index.php?sho...st&p=157419

p.s.: my Inbox was full, but now I have more free space.

Take care.

I have the same problem, tried to PM you but system does not allow me to.

rootkit

Hello

Your account is now active in the system.

We are truly sorry for all the inconvenience.

For other requests, please open a new topic.

Thank you!