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[resolved] Uninstall Tool Doesn't - Lost Web Access - Name Resolution Failed
On a Vista 32 bit system (that dual boot_s to a MultiPoint server) I am stuck with half an installation of BD Internet Security 2013. If I try to reinstall I am told that the product is already installed, I then continue anf get get the attached error. There is no uninstall option in Programs & Features so I downloaded and ran the 2013 uninstall tool from both normal and safe mode then rebooted.
Now I find that DNS is not working. I can PING anywhere with an IP address but URLs are not resolved. It appears that any form of Internet access except web browsing is OK. I have tried with different browsers including IE with no add-ons in Safe mode. My only way to recover this function is to use system restore.
After the uninstall runs I am left with unaccessible files under Program Files (even if I mess with ACLs to take ownership) and the registry is stuffed with references.
How can I completely uninstall then properly install please ?
Comments
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This was resolved by booting into safe mode with networking then running the 2013 BitDefender uninstall tool as Administrator. After a reboot the installation of BitDefender proceeded normally and Internet connection with web access was possible.
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Thank you for replying back with your solution, euqeneq, as that can help us in the future for any similar issue like this
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Hello
Thank you for your feedback.
Since this was resolved, I declare this topic closed.
Have a great weekend!0
