[resolved] Uninstall Tool Doesn't - Lost Web Access - Name Resolution Failed

On a Vista 32 bit system (that dual boot_s to a MultiPoint server) I am stuck with half an installation of BD Internet Security 2013. If I try to reinstall I am told that the product is already installed, I then continue anf get get the attached error. There is no uninstall option in Programs & Features so I downloaded and ran the 2013 uninstall tool from both normal and safe mode then rebooted.

Now I find that DNS is not working. I can PING anywhere with an IP address but URLs are not resolved. It appears that any form of Internet access except web browsing is OK. I have tried with different browsers including IE with no add-ons in Safe mode. My only way to recover this function is to use system restore.

After the uninstall runs I am left with unaccessible files under Program Files (even if I mess with ACLs to take ownership) and the registry is stuffed with references.

How can I completely uninstall then properly install please ?

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eugeneg

This was resolved by booting into safe mode with networking then running the 2013 BitDefender uninstall tool as Administrator. After a reboot the installation of BitDefender proceeded normally and Internet connection with web access was possible.

columbo

Thank you for replying back with your solution, euqeneq, as that can help us in the future for any similar issue like this

rootkit

Hello

Thank you for your feedback.

Since this was resolved, I declare this topic closed.

Have a great weekend!