Youtube Flash Video Does Not Play, Only Black Screen

I am a Bitdefender reseller, and have found that many clients (including myself) who use Exede satellite Internet can not play youtube video. On my personal laptop, when I am at home on the Exede system, youtube video will not play. When I bring my laptop to my office where I have cable broadband (Time Warner Road Runner) everything works fine. When I uninstall bitdefender, youtube video will play at home on the Exede Satellite Internet. I have experienced this problem with Bitdefender 2012 & 2013, both Internet Security and Pro editions. It happens with all browsers tested including IE, Chrome, and Firefox. I have tried lowering all settings, whitelisting, game mode, etc with no success.

A correction to this issue would be most appreciated.

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rootkit

Hello

A product update was released. Your build should be 16.20.0.1483(please right click on Bitdefender icon from system tray-near the clock-and choose "About". You should see in the left side the build number).

In order for the product update to be installed, you need to reboot your machine(you should see in the Events -> "Reboot required" under the Update module).

Changelog:

http://forum.bitdefender.com/index.php?sho...mp;#entry157184

http://forum.bitdefender.com/index.php?showtopic=35499

Let me know if the situation is solved.

Have a nice day.

russ@pcsoneonta.com

Hello

A product update was released. Your build should be 16.20.0.1483(please right click on Bitdefender icon from system tray-near the clock-and choose "About". You should see in the left side the build number).

In order for the product update to be installed, you need to reboot your machine(you should see in the Events -> "Reboot required" under the Update module).

Changelog:

http://forum.bitdefender.com/index.php?sho...mp;#entry157184

http://forum.bitdefender.com/index.php?showtopic=35499

Let me know if the situation is solved.

Have a nice day.

Hello Christian!

I have confirmed the build number as the latest. There is no change in the situation. I did notice that in IE, I get a "error loading annotations" message, and a screen of "white noise" with the message "an error occurred. Please try again later". Google Chrome only presents a black screen after a short spinning circle. Just to be clear, this issue is only present when connecting to the Internet using Exede Satellite internet service. Same computer connected to Road Runner cable broad band plays youtube without issue. Same computer with BitDefender removed plays youtube video on Exede without issue.

JeffDey

Hello Christian!

I have confirmed the build number as the latest. There is no change in the situation. I did notice that in IE, I get a "error loading annotations" message, and a screen of "white noise" with the message "an error occurred. Please try again later". Google Chrome only presents a black screen after a short spinning circle. Just to be clear, this issue is only present when connecting to the Internet using Exede Satellite internet service. Same computer connected to Road Runner cable broad band plays youtube without issue. Same computer with BitDefender removed plays youtube video on Exede without issue.

I got the exact same situation here with a customer, using Xplornet provider via satelite. It work when connected to our line, but not at home. And her husband's computer doesnt have any problem using it at home when using another brand as for the antivirus.

russ@pcsoneonta.com

I got the exact same situation here with a customer, using Xplornet provider via satelite. It work when connected to our line, but not at home. And her husband's computer doesnt have any problem using it at home when using another brand as for the antivirus.

Still no resolution here... I had to remove BitDefender and install Avast Pro to correct the issue. Without a resolution, I may need to become an Avast reseller and drop BitDefender. I like the product, but we have many clients who use satellite for Internet.

RobinWal

I'm in the UK, I recently moved home and installed a Satellite Internet system provided by Tooway. I noticed I couldn't play any flash videos online, and thought my system was faulty. My wife's laptop however could play Flash videos. This is not just restricted to youtube but ANY flash videos online. Before I tracked this down, I even went to the expense (cost and time) of installing a new hard drive and reinstalling Windows 7 and all my apps. I kept re-checking that flash was working, and of course it was. The last package I installed was BitDefender 2013 (which I just renewed and paid for) and "Hey Presto" Flash stops working.

As others have said it fails in IE, Firefox and Chrome (its built into chrome I believe).

I am running on 64 Bit Windows 7.

Any ideas?

russ@pcsoneonta.com

I'm in the UK, I recently moved home and installed a Satellite Internet system provided by Tooway. I noticed I couldn't play any flash videos online, and thought my system was faulty. My wife's laptop however could play Flash videos. This is not just restricted to youtube but ANY flash videos online. Before I tracked this down, I even went to the expense (cost and time) of installing a new hard drive and reinstalling Windows 7 and all my apps. I kept re-checking that flash was working, and of course it was. The last package I installed was BitDefender 2013 (which I just renewed and paid for) and "Hey Presto" Flash stops working.

As others have said it fails in IE, Firefox and Chrome (its built into chrome I believe).

I am running on 64 Bit Windows 7.

Any ideas?

Sorry to say Robin, it looks like the folks at BitDefender have given up on this issue? <img class= " />

russ@pcsoneonta.com

Hello

A product update was released. Your build should be 16.20.0.1483(please right click on Bitdefender icon from system tray-near the clock-and choose "About". You should see in the left side the build number).

In order for the product update to be installed, you need to reboot your machine(you should see in the Events -> "Reboot required" under the Update module).

Changelog:

http://forum.bitdefender.com/index.php?sho...mp;#entry157184

http://forum.bitdefender.com/index.php?showtopic=35499

Let me know if the situation is solved.

Have a nice day.

Hello Christian,

As indicated in an earlier post... this issue is NOT resolved. Have you given up??

It seems many Satellite users in many countries are having the issue. A speedy solution would be most appreciated.

Thank you!

rootkit

Hello

A product update was released. Your build should be 16.23.0.1637(please right click on Bitdefender icon from system tray-near the clock-and choose "About". You should see in the left side the build number).

In order for the product update to be installed, you need to reboot your machine(you should see in the Events -> "Reboot required" under the Update module).

Changelog:

http://forum.bitdefender.com/index.php?sho...st&p=162888

http://forum.bitdefender.com/index.php?showtopic=35499

Let me know if the situation is solved.

Have a nice day.

russ@pcsoneonta.com

Hello

A product update was released. Your build should be 16.23.0.1637(please right click on Bitdefender icon from system tray-near the clock-and choose "About". You should see in the left side the build number).

In order for the product update to be installed, you need to reboot your machine(you should see in the Events -> "Reboot required" under the Update module).

Changelog:

http://forum.bitdefender.com/index.php?sho...st&p=162888

http://forum.bitdefender.com/index.php?showtopic=35499

Let me know if the situation is solved.

Have a nice day.

Too late for me, Christian... this has been a problem for far too long. I'm now an Avast reseller and user!

rootkit

Hello,

We apologize for any negative experience you have encountered with our products or our support. Your feedback is appreciated, and will be directed to the appropriate team for review, to enable us to improve our support and services.

Thank you for taking the time and please do not hesitate to contact us if you need further details from us.

Have a lovely day!