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Install Problem With Download

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I unistalled bit defender total security 2012 with the tool, and tried to install bitdefender total security 2013 using the "bitdefender_tsecurity.exe" tool.


I get the message "There was an error while downloading one of the instalation files. Do you want to retry?" The progress window says Downloading Installer.


When I retry, usually it fails. Twice, Retry has resulted in a partial download with repeated download failures, but eventually crashes.


I am able to download from other servers with no problems. I have turned off Windows Defender, Windows firewall, and all download accellerators.

Comments

  • Finally found a link to the full program download in another post. This appears to have worked.


    Program is installed and updating.

  • rootkit
    rootkit ✭✭✭
    Options

    Hello :)


    I am glad to hear that.


    Should you need any further assistance, please do not hesitate to contact us.


    Have a great day!