Bitdendender Total Internet Security - Installation Crashing

Yossarian

Hello all,

I was running BitDefender Total Internet Security 2012 and I decided to upgrade to 2013.

My laptop is using Windows 7 x64.

I downloaded the file BitDefender_Uninstall_Tool.exe and when I launched it never seems to finish.

I have attached a screen-shot of the uninstall program running - screen.jpg

I then closed the uninstall tool and launched the BitDefender_isecurity.exe file. A dialog box is displayed when the install files are downloaded and then

the download dialog box closes and nothing happens.

I checked the following folder - C:\Program Files\Common Files\Bitdefender\SetupInformation\{34480DEE-54D6-4985-A817-CA30E9BBC94C}

and there is a folder called Dumps with a file called bd_A7B.dmp.

It seems that the BitDefender install.exe is crashing for some reason.

Has anyone else ever had this type of issue with upgrading from BitDefender 2012 to 2013?

Thanks

Alex

Pushkar112

Hello all,

I was running BitDefender Total Internet Security 2012 and I decided to upgrade to 2013.

My laptop is using Windows 7 x64.

I downloaded the file BitDefender_Uninstall_Tool.exe and when I launched it never seems to finish.

I have attached a screen-shot of the uninstall program running - screen.jpg

I then closed the uninstall tool and launched the BitDefender_isecurity.exe file. A dialog box is displayed when the install files are downloaded and then

the download dialog box closes and nothing happens.

I checked the following folder - C:\Program Files\Common Files\Bitdefender\SetupInformation\{34480DEE-54D6-4985-A817-CA30E9BBC94C}

and there is a folder called Dumps with a file called bd_A7B.dmp.

It seems that the BitDefender install.exe is crashing for some reason.

Has anyone else ever had this type of issue with upgrading from BitDefender 2012 to 2013?

Thanks

Alex

Have You Tried Running Uninstall Tool In Safe Mode.

First Use BD 2013 Unistall Tool And Then Use BD 2012 uninstall tool