Update Problems - Bitdefender 2013-total Security

Gizmo12

I keep on receiving error messages while the Bitdefender 2013 is performing the automatic updates.

It says that the update had an error.

How does it come? Has anyone an answer to this, I just installed the programm 1 week ago and already problems.

pedaller

I had that a few times when the connection to the Internet was a bit unreliable. Everything OK in that respect is it?

rootkit

Hi

Welcome to the forums.

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Have a nice day.

Gizmo12

Meanwhile I already de-installed the programm and re-installed it, the updates seem to work again now.

rootkit

Hello

I am glad to hear that.

Should you need any further assistance, please do not hesitate to contact us.

Have a great day!

niki4230

[Ticket ID:201304111043331]

same update prob 1011 1002..........

attached the log file

thank you

Georgia

Hello niki,

Please follow the steps recommended to you via ticket ID 201304111043331. You also received an answer from the Technical Support team on 04/26/2013.

Reply to their email or post back here if you need further assistance.

Thank you.