Over-the-counter Purchase Registration

Today I bought a copy of 'Internet Security' from my local STAPLES dealer. I succeeded in installing it , apparently in good order on my WinXP sp3 desktop. The envelope containing the install disc says in bold type: DO NOT LOSE THIS REGISTRATION KEY. There follows the printed 7-digit key. I find nowhere on this site to insert it. In the meantime, my install tells me my "on-access scanning is disabled", which makes your product useless. Before I return the purchase, can you help?

Oyster

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rootkit

I think I have a solution for your case.

As the new Bitdefender 2013 product suite was released, we would like to inform you that you benefit from a FREE upgrade to the latest version.

Apart from the fact that the 2013 suite brings lots of new features and improvements, it will most likely solve any issues that you may have encountered with your previous Bitdefender product.

Please check out this announcement:

http://forum.bitdefender.com/index.php?act...f=241&id=42

After you install the new version, if needed, we will continue the conversation on the new area from here:

http://forum.bitdefender.com/index.php?showforum=293

Thank you.

oyster

Thank you for your prompt and courteous reply.

I make it a rule never to install software until it has been on the market and used by others for some time. I bought Internet Security 2012 because it was a proven solution; because it gave me 2 years of upgrades; and because I was able to install it in 3 devices. I would like to enjoy what I bought, including the time span and installations promised on your packaging. I do not want Bitdefender 2013, at least not yet. Would you arrange for me to get what I paid for, please?

Very truly yours

Robert

Hi

I think I have a solution for your case.

As the new Bitdefender 2013 product suite was released, we would like to inform you that you benefit from a FREE upgrade to the latest version.

Apart from the fact that the 2013 suite brings lots of new features and improvements, it will most likely solve any issues that you may have encountered with your previous Bitdefender product.

Please check out this announcement:

http://forum.bitdefender.com/index.php?act...f=241&id=42

After you install the new version, if needed, we will continue the conversation on the new area from here:

http://forum.bitdefender.com/index.php?showforum=293

Thank you.

rootkit

Hello

Bitdefender 2013 is a new and improved product and I strongly recommend you to use it from now.

If you want to keep the old product, please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If the file is too big to attach it, upload it on

http://www.sendspace.com

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Have a nice day.