New Machine Win7 64bit. Can't Install Bd 2013. Uninstall Crashes Ie 9

Sorry for the long title.

I have a brand spanking new machine and had read about how good Bitdefender 2013 was so decided to install the trial instead of Avast.

The programme downloaded to the machine but when I came to install it just sat there for about an hour telling me it was installing.

I came to the forum and found the Uninstall and all but one thing uninstalls which I cannot find in the machine anywhere and now my net connection is stuffed.

Takes nearly 10 minutes to load a page. Luckily I am posting this from my mobile.

Very upset as the machine is only a couple of days old.

All help to fix this greatly appreciated.

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Pushkar112

Sorry for the long title.

I have a brand spanking new machine and had read about how good Bitdefender 2013 was so decided to install the trial instead of Avast.

The programme downloaded to the machine but when I came to install it just sat there for about an hour telling me it was installing.

I came to the forum and found the Uninstall and all but one thing uninstalls which I cannot find in the machine anywhere and now my net connection is stuffed.

Takes nearly 10 minutes to load a page. Luckily I am posting this from my mobile.

Very upset as the machine is only a couple of days old.

All help to fix this greatly appreciated.

Have You Tried This Unistall Tool:

http://forum.bitdefender.com/index.php?showtopic=35804

Vampyra

Yes I have.

I am really confused as to what has occurred. I would try to do a log but the machine is so slow.

Thanks for your reply.

Vampyra

Anyone have any advice for me please?

What has BD2013 taken or added to IE9? What is causing IE9 to take a good 10 minutes to load each internet page?

Seeing as this is a brand new machine I know it is only BD 2013 that has caused some form of conflict. I don't understand why it didn't install in the first place.

All help greatly appreciated.

Pushkar112

Anyone have any advice for me please?

What has BD2013 taken or added to IE9? What is causing IE9 to take a good 10 minutes to load each internet page?

Seeing as this is a brand new machine I know it is only BD 2013 that has caused some form of conflict. I don't understand why it didn't install in the first place.

All help greatly appreciated.

Boot Windows To Safe Mode.

Go To BD Directory

rename bdtl.dll to bdtl.old

restart your computer

Note:You Need To Install Only Signature Updates Manually By Changing settings of update in bd dashboard

rootkit

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If the file is too big to attach it, upload it on

http://www.sendspace.com

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Have a nice day.

Pushkar112

Hi

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Have a nice day.

Hello Christian I Submitted My log file have you found any software causing other than bd.

Please Reply

rootkit

In order to be able to properly identify the causes for the reported situation and find a solution we will need to investigate a bit deeper.

Please follow the steps below and send us the result:

a ) Go to this page

http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx and download the autoruns file.

b ) Extract the contents of the downloaded file and run the 'autoruns.exe' file;

c ) Wait for the list to be filled with all the processes and then make sure that you have the Everything tab selected in the upper part;

d ) Click on the Disk icon right under File and chose any location folder on your computer;

e ) Save the file with a specific name (your name, computer name, a random name, which one you want) and then send me a PM with it.

If the file is too big to attach it, upload it on

http://www.sendspace.com

http://www.mediafire.com

and send me a PM with the download link.

We will analyze the information you sent and then reply with a possible solution in the shortest time.

Have a nice day.