Installation Not Working - Cannot Use The Software

Peter Ester

Because the officual support is not giving me an answer, i will write my problem here:

i have here a new machine with windows 8 64bit. The system was clear, so no other big software on it. I was just installing bitdefender 2013. But during the installation i had a crash and after that i was not able to enter my system. How often i try i cannot do anything, if i restore my whole system and starting the installation of bitdefender 2013, the system is crashing again. Could somebody please give me a solution?

rootkit

Hello

Welcome to the forums!

I will need a support tool to further investigate this.

http://forum.bitdefender.com/index.php?showtopic=29927

Could you please tell me if you have files created in C:\Windows\Minidump?

Please pack those files in archive with the password infected and send me a PM with it.

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

We will analyze the information you sent and then reply with a possible solution in the shortest time.

Have a nice day.