Oooop I Missed A Reply From Bitdefender..

An Ignored paying customer

Auto-reply from Bitdefende​r Customer Care

Bitdefender Support Team

Oct 27 (1 day ago)

to me

In order to improve our response time to our customers, we have implemented a new and improved online support contact form. To access this form, please visit http://www.bitdefender.com/support/contact-us.html .You will see that the department 'Support' is already selected, so all you need to do is select the product that you use.

Please note that you can find answers and solutions to common questions and issues in our online knowledge base, available at http://www.bitdefender.com/support/

Please be aware that the support@bitdefender.com email address is no longer in use, and emails sent to this address will not be answered. Please use our online contact form to contact our support team.

Thank you for your support.

??

promise26

Auto-reply from Bitdefende​r Customer Care

Bitdefender Support Team

Oct 27 (1 day ago)

to me

In order to improve our response time to our customers, we have implemented a new and improved online support contact form. To access this form, please visit http://www.bitdefender.com/support/contact-us.html .You will see that the department 'Support' is already selected, so all you need to do is select the product that you use.

Please note that you can find answers and solutions to common questions and issues in our online knowledge base, available at http://www.bitdefender.com/support/

Please be aware that the support@bitdefender.com email address is no longer in use, and emails sent to this address will not be answered. Please use our online contact form to contact our support team.

Thank you for your support.

??

This is the exactly same link that my brother use to contact support. After sent, he got a auto generated email says it will reply within 24-48 hrs (lie). He waited for weeks turns into months without no response. Same goes for phone, chat impossible! Very rude and lying company!

An Ignored paying customer

This is the exactly same link that my brother use to contact support. After sent, he got a auto generated email says it will reply within 24-48 hrs (lie). He waited for weeks turns into months without no response. Same goes for phone, chat impossible! Very rude and lying company!

The least anyone can expect when parting with hard-earned cash on safety & security online is respect... Bitdefender seem to be showing their true colours publicly, and don't seem to care about it. So in a way why should anyone expect any more from a company who only see their customer's experience of them on a P&L balance sheet?

promise26

The least anyone can expect when parting with hard-earned cash on safety & security online is respect... Bitdefender seem to be showing their true colours publicly, and don't seem to care about it. So in a way why should anyone expect any more from a company who only see their customer's experience of them on a P&L balance sheet?

There has to be something we all can do with this company lawsuit?, whatever it takes, me, my family, coworker whole generation, were all in to support!

An Ignored paying customer

There has to be something we all can do with this company lawsuit?, whatever it takes, me, my family, coworker whole generation, were all in to support!

Thank you Promise. I've got your back too amigo. Peace

promise26

Thank you Promise. I've got your back too amigo. Peace

I work for a lawfirm. I will definetely check in on Monday!

Banned Ignored Customer

I work for a lawfirm. I will definetely check in on Monday!

Christian's Tech Guy Moderator's response to me was Banned!!!

Banned Ignored customer!!

I hope you can help... don't know if you private mail me Promise so i can give you contact details for me???

rootkit

Hello

This discussion will continue over here:

http://forum.bitdefender.com/index.php?showtopic=38881

Thank you!