Unable To Install Bitdefender

joho

I am unable to complete installation of Bitdefender Anti virus plus 2013 I keep getting this message

"Downloading one of the installation files failed please check you internet connection settings and try again"

Assisstance is appreciated thank you, joho

columbo

Hi joho, and welcome

You can try downloading the full install version, and run it from the .exe file. If that doesn't resolve the issue for you, please post back

http://forum.bitdefender.com/index.php?showtopic=35494

Kind regards,

Columbo

joho

Hi joho, and welcome

You can try downloading the full install version, and run it from the .exe file. If that doesn't resolve the issue for you, please post back

http://forum.bitdefender.com/index.php?showtopic=35494

Kind regards,

Columbo

I tried again using the links you provided and I get the same message.

columbo

Hi joho,

Sorry to hear that suggestion didn't work. Even though this solution is for the 2012 version, go ahead and try it, just in case: http://www.bitdefender.com/site/support/Ho...-issue-886.html

Otherwise, Christian may need to get some follow up information from you, to get up up and running.

Kind regards,

Columbo

rootkit

Hello

If you use the offline kit, please choose No when prompted to download the latest product update.

If you do this, you can not receive the same message because all the files are stored in the kit and there is nothing to download.

Take care.

joho

Hello

If you use the offline kit, please choose No when prompted to download the latest product update.

If you do this, you can not receive the same message because all the files are stored in the kit and there is nothing to download.

Take care.

Now I get "Bitdefender installation has failed please try again later" (I tried again 7 times)

joho

Now I get "Bitdefender installation has failed please try again later" (I tried again 7 times)

Will system recovery fix the problem? I'm sending all my files etc. to an external storage.

I need my computer for work!!!!

rootkit

Hello

Have you tried to right click on the installation file and from there to choose Run as administrator?

Thank you!

joho

Hello

Have you tried to right click on the installation file and from there to choose Run as administrator?

Thank you!

Did not work either, I think the problem is with the installer as I was unable to install a different software, now how do I uninstall/repair/reinstall the installer program???

system restore option is getting closer (will this work?)

while my work piles up, I may have to borrow/buy another computer!!!!

Thank you

rootkit

Hi

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Have a nice day.

rootkit

Hello

Please go to Control Panel and uninstall everything in that list related to Microsoft Visual C++ Redistributable (2005, 2008, 2010, etc).

http://windows.microsoft.com/en-US/windows...hange-a-program

Now reboot, run CCleaner to clean up the registry:

http://www.piriform.com/docs/ccleaner/usin...gistry-cleaning

Now, install Microsoft Visual C++ Redistributable 2010 Service Pack 1 first:

http://forum.bitdefender.com/index.php?showtopic=30059

Download Bitdefender Uninstall tool from here, right click on it and choose Run as administrator.

http://www.bitdefender.com/files/Knowledge...nstall_Tool.exe

Reboot again, download the installation kit and right click on it and choose Run as administrator.

Let me know if everything is OK.

Have a great weekend!

joho

Hello

Please go to Control Panel and uninstall everything in that list related to Microsoft Visual C++ Redistributable (2005, 2008, 2010, etc).

http://windows.microsoft.com/en-US/windows...hange-a-program

Now reboot, run CCleaner to clean up the registry:

http://www.piriform.com/docs/ccleaner/usin...gistry-cleaning

Now, install Microsoft Visual C++ Redistributable 2010 Service Pack 1 first:

http://forum.bitdefender.com/index.php?showtopic=30059

Download Bitdefender Uninstall tool from here, right click on it and choose Run as administrator.

http://www.bitdefender.com/files/Knowledge...nstall_Tool.exe

Reboot again, download the installation kit and right click on it and choose Run as administrator.

Let me know if everything is OK.

Have a great weekend!

Sorry for the delay, I can't get past the first step uninstalling (Microsoft Visual), I get this message "The Windows Installer Service could not be accessed. This can occur if the Windows Installer is not correctly installed. contact your support personnel for assistance.

rootkit

Hello everyone

@ joho

The issue is caused by the Windows installer that is corrupt on your system.

I recommend you to run System File Checker for corrupt files:

http://www.sevenforums.com/tutorials/1538-...le-checker.html

and then try to reinstall it.

Take care.

joho

Hello everyone

@ joho

The issue is caused by the Windows installer that is corrupt on your system.

I recommend you to run System File Checker for corrupt files:

http://www.sevenforums.com/tutorials/1538-...le-checker.html

and then try to reinstall it.

Take care.

Too late! I was forced to do a system recovery! what a nightmare! terrible support from Bitdefender!!!

rootkit

Hello

Is everything OK now? Did you manage to install the product?

Thank you!