How Can I Respond When You Lock My Previous Threads?
First of all upon checking my emails no reply has been sent to my email on the 29/10/2012 from your company apart from this...
Auto-reply from Bitdefender Customer Care
Inbox
x
Bitdefender Support Team
Oct 27 (3 days ago)
to me
In order to improve our response time to our customers, we have implemented a new and improved online support contact form. To access this form, please visit http://www.bitdefender.com/support/contact-us.html .You will see that the department 'Support' is already selected, so all you need to do is select the product that you use.
Please note that you can find answers and solutions to common questions and issues in our online knowledge base, available at http://www.bitdefender.com/support/
Please be aware that the support@bitdefender.com email address is no longer in use, and emails sent to this address will not be answered. Please use our online contact form to contact our support team.
Thank you for your support.
Which I've already posted on thread "Oooops I have missed your response".
Please post the response your speak on on here for me to see because I have no record of it in my emails.
Also upon checking my details you said all tickets have been cancelled due to your change of procedures is that correct? Well any good customer service worth their salt would happily investigate the case with all the logged and back-dated communication and find a satisfactory resolution without the paying customer to constantly repeat their issues when they have already been stated, ignored and ridiculed in the process!
Oh one more thing.... Please see attachment and release the ban on Ignored Paying Customer as the restriction/ban is over according to your notification....
Comments
-
Hello Annette
The contact form was introduced I think 3 years ago, so nothing has changed since you first contacted us.
None of tickets are canceled, I already explained here that you currently have opened in the system this ticket 201209281022604.
Please check your Gmail email address (the one that starts with annette).
If you want to start a conversation on the forums, please open a new topic, explain the situation in a few words, mention which product you have installed and I will be more than happy to assist you.
Thank you very much!0
