Picture this.... 30th October 2012, it's approx 9.30 pm and you've just settled your toddler into bed. Your tired after a hard days work coupled with having to deal with a major online saga with a product that is 'not fit for purpose' based on an impulse buy of an online security software namely Bitdefender. The 'Best' according to advertisement and recommendations from googling them.
All you want to do is relax, you think of your day and turn on your laptop only to find Windows Security is having a fit! My System won't start - windows gives a message of
WARNING - The type of the file system is N.T.F.S
Warning! F parameter not specified
Running CHKDSK in read-only mode.
Windows then begin running a security check on safe-mode and asking me if I want to restart at a previous date when there was no infection.
Now as a non-software engineer.... I'd safely say my lappy has just be trodjan'd up the back alley...all of a sudden!?!
So I've sent all data to Microsoft... well they wanted to collect recovery and diagnostic evidence... I mean information.
so... Bitdefender your product is UNFIT FOR PURPOSE as during our online dialogue on your recordered forum my machine has become infected!!!
I tried to reproduce the fault through your Stand Alone support tool.exe - download failed.
I searched for previous downloads of the standalone program (as I've used it before) but the program is not found on my system anymore!?!
So Christian, dear, this has gone too far 6 months ago!! I want to speak to your Superior, then your Director... oh and before you do anything else even more stupid I want traceable, trackable evidence it is infact Your highest level Management who NEED to be made aware of my case.
I have completed your Ticket procedure you should have it by now.
I leave it in your capable hands....and request immediate action.
