Calling All Techheads

Banned Ignored Customer · 2012-10-31T07:46:40+00:00

What does this mean? - - 1 3500 10 1800 - nimbus.bitdefender.net api/remote_sync 10000 …

What does this mean?

<?xml version="1.0"?>

-<remote_management> -<task> <enabled>1</enabled> <ver>3500</ver> <sleep>10</sleep> <retry>1800</retry> </task> -<cloud> <cloud_server>nimbus.bitdefender.net</cloud_server> <rm_processor>api/remote_sync</rm_processor> <request_timeout>10000</request_timeout> </cloud> </remote_management>

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rootkit

Hello Annette

That file holds the settings for the Remote Management module that is now integrated in My Bitdefender.

With that module you can control all Bitdefender products installed on your machines, remotely from anywhere. You just log in on http;//my.bitdefender.com and you can start a scan, update the product, register it, etc

You should not change the settings from that file.

Thank you!

Banned Ignored Customer

Hello Annette

That file holds the settings for the Remote Management module that is now integrated in My Bitdefender.

With that module you can control all Bitdefender products installed on your machines, remotely from anywhere. You just log in on http;//my.bitdefender.com and you can start a scan, update the product, register it, etc

You should not change the settings from that file.

Thank you!

I haven't and wouldn't change anything - however why couldn't I do any scans last night direct from my laptop if this is integrated??? Your response to my other thread is....???

rootkit

Hello Annette

Did you received any error when starting the scan?

Did the scan started and stopped?

Can we keep just one topic because were are talking about the same PC.

Thank you!

Banned Ignored Customer

Hello Annette

Did you received any error when starting the scan?

Did the scan started and stopped?

Thank you!

The system Read Critical error - something about Scan disabled. - Tried to Fix problem through Bitdefender - Failed! Wouldn't allow me to swtich on the Scan facility..... Coincidence ... I think not!

rootkit

Hi Annette

I believe you tried to fix it from the main window.

Did you also tried to use the Repair function?

http://forum.bitdefender.com/index.php?showtopic=35489

Thank you!

Banned Ignored Customer

Hi Annette

I believe you tried to fix it from the main window.

Did you also tried to use the Repair function?

http://forum.bitdefender.com/index.php?showtopic=35489

Thank you!

No I didn't use this, didn't know about it and can't access this forum from my home computer due to being banned.

Christian you need to release the ban on Ignored Paying customer to allow me to get onto the forum when I get home so i can follow these instructions

Thanks! <_<

wkwood

No I didn't use this, didn't know about it and can't access this forum from my home computer due to being banned.

Christian you need to release the ban on Ignored Paying customer to allow me to get onto the forum when I get home so i can follow these instructions

Thanks!

Can I make a suggestion here and have the Bitdefender folks get a Teamviewer session with her on her PC to address the problem(s)?

This going back and forth is monotonous for us folks out here and I'm all out of popcorn. <img class= " />

rootkit

Hello Annette

All you have to to at home is to clear the cookies from your favorite browser and you will be able to access the forums with the new account.

Also, the Repair process is very simple, you need to go to Start -> (All) Programs -> Bitdefender 2013 -> "Repair or Uninstall

Follow the instructions and reboot when needed.

Thank you!

Banned Ignored Customer

Hello Annette

All you have to to at home is to clear the cookies from your favorite browser and you will be able to access the forums with the new account.

Also, the Repair process is very simple, you need to go to Start -> (All) Programs -> Bitdefender 2013 -> "Repair or Uninstall

Follow the instructions and reboot when needed.

Thank you!

Ok I will do.

I received an email stating you wish to do a remote help option Teamviewer, which is fine. However it states you are only available to do this during 8am - 5pm. I don't get home til at least 6pm. What can you do to rectify this problem? As I was under the impression you had a 24/7 Tech Support system in place?? Can this Group Therapy session not be done in the evening? Can you sort this out?

rootkit

Hello Annette

I've asked my colleague Tudor to schedule that remote session for tomorrow.

Please reply to the email with the requested data (phone, Team Viewer ID + password) when you get home tomorrow.

We provide support 24/7 via phone chat and email, but the remote sessions have to be scheduled. That is the usual time frame for most of our customers.

So reply to that email and we will solve all the issues in the remote session.

Thank you!

Banned Ignored Customer

Hello Annette

I've asked my colleague Tudor to schedule that remote session for tomorrow.

Please reply to the email with the requested data (phone, Team Viewer ID + password) when you get home tomorrow.

We provide support 24/7 via phone chat and email, but the remote sessions have to be scheduled. That is the usual time frame for most of our customers.

So reply to that email and we will solve all the issues in the remote session.

Thank you!

Wasn't able to get online to check this message - sorry, Thanks for the help though Christian... hope you didn't miss me too much. :unsure:

rootkit

Hello

The situation was resolved in ticket 201209281022604.

http://forum.bitdefender.com/index.php?showtopic=39038

Thank you!