[resolved] Connection Problems
Hi,
I have purchased bitdefender antivirus plus, i have never had any problem with my connection, even with free AV i never had a problem, the nightmare starts when i decided to buy this product:
First: i donwload installer, is not able to install, connection error, the problems start.
second: i try everything from forums, nothing works. i uninstall, reinstall, restart, like 10 times.
Third: I decide to donwload full version, ok it works.
Fourth: Activation doesn't work, update doesn't work.
Fifth: i decide to activate offline, ok it works.
last: i go to mybitdefender, my account doesn't seem to have any change, no devices associated. My tune up program doesn't even detect the firewall, definetly the is something wrong with this AV.
So many problems for a not free AV, half of the day lost, and the feeling that they dont have support and i have lost my money in a faulty AV.
Lets see if the forum can provide my any solution, the support mail did not, no response, no ticket, total silence.
regards.
Comments
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Also, the update continues not working.
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Another thing, is normal to submit tickets and get no feedback or ticket number or even a response?
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Hi
In order to be able to properly identify the causes for the reported situation and find a solution we will need to investigate a bit deeper.
Please follow the steps below and send us the result:
a ) Go to this page
http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx and download the autoruns file.
b ) Extract the contents of the downloaded file and run the 'autoruns.exe' file;
c ) Wait for the list to be filled with all the processes and then make sure that you have the Everything tab selected in the upper part;
d ) Click on the Disk icon right under File and chose any location folder on your computer;
e ) Save the file with a specific name (your name, computer name, a random name, which one you want) and then send me a PM with it.
If the file is too big to attach it, upload it on
or
and send me a PM with the download link.
We will analyze the information you sent and then reply with a possible solution in the shortest time.
Have a nice day.0 -
Hi
In order to be able to properly identify the causes for the reported situation and find a solution we will need to investigate a bit deeper.
Please follow the steps below and send us the result:
a ) Go to this page
http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx and download the autoruns file.
b ) Extract the contents of the downloaded file and run the 'autoruns.exe' file;
c ) Wait for the list to be filled with all the processes and then make sure that you have the Everything tab selected in the upper part;
d ) Click on the Disk icon right under File and chose any location folder on your computer;
e ) Save the file with a specific name (your name, computer name, a random name, which one you want) and then send me a PM with it.
If the file is too big to attach it, upload it on
or
and send me a PM with the download link.
We will analyze the information you sent and then reply with a possible solution in the shortest time.
Have a nice day.
Ok, tnx for the help, i was very annoyed.0 -
Hi again,
Finally, i reinstalled windows and now everything works.
Tnx for the help and sorry for the inconvenience.0 -
Hello
No worries, I am glad that now everything is running properly.
Please feel free to contact us with any additional questions or concerns.
Have a nice day!0
