@ Christian
Having a serious problem with the IS2013 Firewall, and tried to send the message below THREE times as a PM, but apparently something is wrong with the PM system, because I hit send, yet there is no "Sent Messages" in my forum control panel.
I have run the Support Tool, and have it uploaded, but removed the link from public view.
Please contact me by my forum registered email, and I can send you the link.
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Hi Christian,
The message below is copied from the Bitdefender Support Tool.
Here's a link to the file produced by the support tool (I shortened the filename to BDSP):
(Link removed from public post)
I'd appreciate a speedy solution to this matter, as I am losing money due to the situation.
Also, please let me know when you have the file so I can remove it from the server.
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Since installing Internet Security 2013, I CANNOT access ANY website,
even Bitdefender cannot access "My Bitdefender", unless I turn off the Firewall.
NO application rules have been added, everything is at "Factory Default".
If under "Manage Adapters I change "Stealth Mode" to OFF, I can access websites, HOWEVER,
if I then add a rule for anything, the rule is ignored, also, Paranoid Mode does not appear to work either.
I have not as yet had one single popup asking me if I want to allow "X" program to connect to the internet.
I also tried reverting back to Internet Security 2012, and suddenly, the Firewall on that ALSO no longer works!!!
Before I installed Internet Security 2013, there was not a problem with the Firewall.
And in fact, I installed IS 2013 on my Windows 7 Professional 32-bit Laptop, and it's working just fine.
Just on my Desktop here (Windows 7 Professional 64-bit, which is my work computer),
the Firewall refuses to recognise any added rules OR blocks EVERYTHING, including BitDefender itself.
I had no problem with the 2011 or the 2012 versions, but since I upgraded to 2013, as said, the Firewall is a no-go.
I checked the Virus Scanner using an archived file I have that is infected, and that works just fine,
the problem is Firewall-related only!
So now I have a work computer I cannot use to do my work, and therefore will lose money, so whatever the problem,
I need to have it fixed as soon as possible.
Chris M
