Kindly be advised we cannot cancel subscriptions or issue refunds on the forum.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/

Thank you for your understanding.

Registration Key Issue

Options
ganeshv
ganeshv
in Installation

Hello all,


I am getting an error in registration of my Internet Security 2013(1Yr. 3PC) product. It says that the key I have entered is invalid and I need to enter a different key. Please help me on this issue. Thanks

Comments

  • rootkit
    rootkit ✭✭✭
    Options

    Hello :)


    Welcome to the forums!


    Please send me a PM with the email address that you used to register the My Bitdefender account and you current license key so I can check them in the system.


    DO NOT POST THEM ON THE FORUMS!


    Thank you!

  • ganeshv
    ganeshv
    Options

    hello :)


    Thanks for your effort to help me on the issue. I am glad to say that I fixed the issue myself by re-installing the product and choosing 'NO' when i was prompted for download of new installation files. It would be nice if you could tell why such a workaround is needed for proper registration of the product?

  • rootkit
    rootkit ✭✭✭
    Options

    Hi :)


    So you used the offline kit when you reinstalled the product.


    I believe it had something to do with your internet connection. Using the offline kit, the registration process is a little bit different because this kit is used also on PCs that don't have an active internet connection.


    Thank you!

All Time Leaders

Categories

Defenders of the month