Security Widget - Key Is Invalid

I recently installed TS 2013 on my PC running XP sp3. The installation seemed to go ok and now when the security widget is shown it displays a message that my key is invalid and has a hyperlink to activate now. When I click on the link, my key is shown and is indicating it is a full active license with 364 days to go. HOw do I correct this?

Also, earlier in the year I had a trail version installed of BD with a password. I had previously uninstalled the trial version. Now that I have a full version installed, it has picked up the old password of which I do not recall what it was. Can you please tell me how I can reset?

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rootkit

Hello

Please send me a PM with the email address that you used to register the My Bitdefender account and you current license key so I can check them in the system.

DO NOT POST THEM ON THE FORUMS!

Thank you!

rootkit

Hello

I have received your PM.

Have you tried to repair the product?

http://forum.bitdefender.com/index.php?showtopic=35489

Have a great day!

tosspint

Hello

I have received your PM.

Have you tried to repair the product?

http://forum.bitdefender.com/index.php?showtopic=35489

Have a great day!

Yes, I tried to running the Repair utility. No change.

rootkit

Welcome to the forums.

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If the file is too big to attach it, upload it on

http://www.sendspace.com

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Have a nice day.

tosspint

I sent you the link via PM a number of weeks ago Christian. Still no update? Now, I am having issues with "Bitdefender Services are loading now, please wait." Nothing but problems since I purchased this software package. I just want it to work instead I get next to no service for a product that has not worked since I paid my money.

rootkit

Hello

Sorry for the delayed reply.

Is everything working properly now? The initial situation is still reproducing?

Should you need any further assistance, please do not hesitate to contact us.

Have a great day!