Cannot Updgrade From 2012 To 2013

niquem

Hi there

I've got the same issue as a few other people on here

Had 2012 Internet Security installed with 180 days left on the licence. Purchased 2013 Total Security upgraded 2 machines fine (Win7 x64 & Win 8 x64). Cannot upgrade on my main machine (Win7 x86).

Error keeps saying that sqllite3.exe cannot be found then comes up with something else after. Essentially I cannot install the 2013 product on this one machine.

Have tried upgrading from 2012 & a total removal of BD software and a fresh install. Both using the unexpired 2012 licence and using the new 2013 licence

Same problem

Please help

Thanks

rootkit

Hi

Welcome to the forums.

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Have a nice day.

rootkit

Hi

In order to be able to properly identify the causes for the reported situation and find a solution we will need to investigate a bit deeper.

Please follow the steps below and send us the result:

a ) Go to this page

http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx and download the autoruns file.

b ) Extract the contents of the downloaded file and run the 'autoruns.exe' file;

c ) Wait for the list to be filled with all the processes and then make sure that you have the Everything tab selected in the upper part;

d ) Click on the Disk icon right under File and chose any location folder on your computer;

e ) Save the file with a specific name (your name, computer name, a random name, which one you want) and then send me a PM with it.

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

We will analyze the information you sent and then reply with a possible solution in the shortest time.

Have a nice day.

rootkit

Hi

Have you managed to install our product? Is everything working properly now?

Should you need any further assistance, please do not hesitate to contact us.

Have a great day!

niquem

Hi

Have you managed to install our product? Is everything working properly now?

Should you need any further assistance, please do not hesitate to contact us.

Have a great day!

Merry Xmas Christian,

In short........

Errrm No.

No one has responded to me.

I have sent you a PM 4 times with the HiJack this type log in it as requested

Please can you let me know what I can do to resolve.

Thanks

rootkit

Hello

Have you tried the offline kit?

http://forum.bitdefender.com/index.php?showtopic=35494

When prompted to download the latest files, just choose No please.

Take care.