Cannot Updgrade From 2012 To 2013

Hi there

I've got the same issue as a few other people on here

Had 2012 Internet Security installed with 180 days left on the licence. Purchased 2013 Total Security upgraded 2 machines fine (Win7 x64 & Win 8 x64). Cannot upgrade on my main machine (Win7 x86).

Error keeps saying that sqllite3.exe cannot be found then comes up with something else after. Essentially I cannot install the 2013 product on this one machine.

Have tried upgrading from 2012 & a total removal of BD software and a fresh install. Both using the unexpired 2012 licence and using the new 2013 licence

Same problem

Please help

Thanks

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rootkit

Welcome to the forums.

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If the file is too big to attach it, upload it on

http://www.sendspace.com

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Have a nice day.

rootkit

In order to be able to properly identify the causes for the reported situation and find a solution we will need to investigate a bit deeper.

Please follow the steps below and send us the result:

a ) Go to this page

http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx and download the autoruns file.

b ) Extract the contents of the downloaded file and run the 'autoruns.exe' file;

c ) Wait for the list to be filled with all the processes and then make sure that you have the Everything tab selected in the upper part;

d ) Click on the Disk icon right under File and chose any location folder on your computer;

e ) Save the file with a specific name (your name, computer name, a random name, which one you want) and then send me a PM with it.

If the file is too big to attach it, upload it on

http://www.sendspace.com

http://www.mediafire.com

and send me a PM with the download link.

We will analyze the information you sent and then reply with a possible solution in the shortest time.

Have a nice day.

rootkit

Have you managed to install our product? Is everything working properly now?

Should you need any further assistance, please do not hesitate to contact us.

Have a great day!

niquem

Hi

Have you managed to install our product? Is everything working properly now?

Should you need any further assistance, please do not hesitate to contact us.

Have a great day!

Merry Xmas Christian,

In short........

Errrm No.

No one has responded to me.

I have sent you a PM 4 times with the HiJack this type log in it as requested

Please can you let me know what I can do to resolve.

Thanks

rootkit

Hello

Have you tried the offline kit?

http://forum.bitdefender.com/index.php?showtopic=35494

When prompted to download the latest files, just choose No please.

Take care.