Windows Explorer Stopped Working

Hi, I got the same problem as this person in this thread. www.tomshardware.com/forum/53570-63-windows-explorer-stopped-working.

The person said 'Nevermind, the problem had to do with Bitdefender 2013... Check out their forums for the solution, had to download a registry file that fixed up everything'.

Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d672ee4

Faulting module name: SHLWAPI.dll, version: 6.1.7601.17514, time stamp: 0x4ce7c9ab

Exception code: 0xc0000005

Fault offset: 0x000000000000ae81

Faulting process id: 0x1710

Faulting application start time: 0x01cdd32d09f6f198

Faulting application path: C:\Windows\Explorer.EXE

Faulting module path: C:\Windows\system32\SHLWAPI.dll

Report Id: dd5f7aab-3f20-11e2-a768-0024bec35e21

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rootkit

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If the file is too big to attach it, upload it on

http://www.sendspace.com

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Have a nice day.

purchases@simonkane.co.uk

I have exactly the same problem. If I right-click a USB device in the Windows Explorer tree and try to do anything in the context menu (even just checking properties), Explorer crashes and an item is added to the event log with exactly the details listed above. Is there a solution for this yet?

arash79_00@yahoo.com

Hi,

I have the same problem, too. I reinstalled windows 8 three times, but each time after I install Bd ts 2013, explorer starts crashing time to time. Also, icons in my task bar turns blank for more than 20 seconds. It is really disturbing. Same thing happens when I install any new software!

Georgia

Hello all,

This issue was solved by automatic update of the Bitdefender product. Your current build should be 16.28.0.1789 (please right click on Bitdefender icon from system tray-near the clock-and choose "About". You should see in the left side the build number).

In order for the product update to be installed, you need to reboot your machine(you should see in the Events -> "Reboot required" under the Update module).

Changelog:

http://forum.bitdefender.com/index.php?showtopic=35498

http://forum.bitdefender.com/index.php?showtopic=35499

Let me know if you need further assistance. Have a nice day!