Bitdefender Not Allowing A Java (jnlp) To Communicate With Hsbcinvestdirect Servers

deepamshah

Hi All

I am trying to use a HSBC Smart Trade Application in order to view share-market information, log into my trading account, buy/sell shares etc.

I have found that Bitdefender 2013 Internet Security is the culprit in blocking the communication from the java application when trying to log into the hsbc servers. I have uninstalled the product and then the application works fine. However I reinstalled, tried to use the app and it doesnt work. It launches the application, then When i try to log in using my username/password/account number, it fails to authenticate. It does not even reach the authentication servers. It returns with a message saying server not responding. However, I have tried using an incorrect password - normally it returns saying password is incorrect. However here it returns with same message - server not responding. This makes me believe that once I hit the login button on the application, it tries to communicate with HSBC Invest Direct Servers however Bit defender is blocking the communication - either from hsbc or to hsbc.

I have tried changing all firewall/adapter/general settings. Nothing works other than uninstalling the product.

FURTHER NOTE - STEALTH MODE = OFF, NETWORK = TRUSTED, GENERIC = YES.

FIREWALL LOG SHOWS THE FOLLOWING MESSAGE EACH TIME THE APPILCATION FAILS WITH THE ABOVE MESSAGE - "BdprIoSendToLocal failed with error code c0000225"

any help is appreciated.

thanks

Deepam

rootkit

Hello

After analyzing the information we received from you we concluded that the most convenient way to fix the issue you reported is to use the Repair feature from Bitdefender. Please follow the steps below in order to start the repairing process:

- Click on the START menu button;

- Go to (All) Programs -> Bitdefender 2013 -> choose "Repair or Remove";

- Follow the on-screen instructions and restart the computer each time you are requested to;

- Register and activate the product, then open Bitdefender and run a new update; reboot again if requested;

A product update was released and it will be installed on your machine in maximum 24 hours. Your build should be 16.25.0.1710 (please right click on Bitdefender icon from system tray-near the clock-and choose "About". You should see in the left side the build number).

In order for the product update to be installed, you need to reboot your machine(you should see in the Events -> "Reboot required" under the Update module).

Should you need any further assistance, please do not hesitate to contact us.

Have a great day!