Downloading One Of The Installation Files Failed.

mygawd

" /> " /> <-- thats how am feelin right now.. kinda pizzed..

I though it would be so easy for me to install this app, never had a 2nd thought of purchasing it just now since this software tops my current anti virus software on most review sites and blogs but then i might hate it. Again i just purchased it 3 hours ago my last 2 hours was spent on installing this program and i really cant make it work.

I followed instruction here

http://www.bitdefender.com/site/support/Ho...-issue-886.html

i followed every bit of it, tried it 4 times in a row and its PITA.

i even downloaded the uninstall program for a clean installation then downloaded the offline version but still its a failure can someone help me or should i just ask for a refund?

geeeez i didnt had a problem on my other antivirus program.

My system

MSI cx61

i7-3630qm

gt645m

16gb ram

256 ssd

windows 7 ultimate 64 bit genuine

coolcool1227

Try to install Bitdefender with offline installer and disable the Network connection (LAN, Wi-fi, Wireless etc) i.e. Install Bitdefender without internet connection.

mygawd

Try to install Bitdefender with offline installer and disable the Network connection (LAN, Wi-fi, Wireless etc) i.e. Install Bitdefender without internet connection.

ok i did that... it works and was installed successfully... i even installed anti theft on my device.

then updated the software i was so happy because after 4 hours of waiting and havong trouble with this software i manage to install it at last, so just to make sure everything is fine..

i restarted my laptop and guess what???

im stuck in windows logo... i even fall asleep waiting and still it wont boot..

GEEZ BITDEFENDER WHY ARE YOU SUCH PITA????

MY GOD..

rootkit

Hello

Are you able to boot in Safe Mode?

[How to restart in SAFE MODE With Networking]

- Restart the computer;

- Press the "F8" key several times before Microsoft Windows begins to load; you need to press "F8" until you will be displayed a text menu;

- Select "SAFE MODE With Networking"

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Have a nice day.