Install Fail For New Pc

1987hsf

i was try to install Bitdefender Windows 8 Security for my new PC, but it show incompatible solution detected and i was click Continue Bitefender Installation and remove existiong solution but nothing happen.

i was try to used BitDefender Uninstall Tool and istall again but the problem still there.

it's my new PC and never install any Antivirus before.

rootkit

Hi

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Have a nice day.

1987hsf

http://www.sendspace.com/file/u5j1y4

the log file was generated by BD support tool

The following errors were found

This message can not be sent because the recipient has their personal messenger disabled or they are in a member group not allowed to use the personal messenger.

This personal message has not been sent

rootkit

Hi

In order to be able to properly identify the causes for the reported situation and find a solution we will need to investigate a bit deeper.

Please follow the steps below and send us the result:

a ) Go to this page

http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx and download the autoruns file.

b ) Extract the contents of the downloaded file and run the 'autoruns.exe' file;

c ) Wait for the list to be filled with all the processes and then make sure that you have the Everything tab selected in the upper part;

d ) Click on the Disk icon right under File and chose any location folder on your computer;

e ) Save the file with a specific name (your name, computer name, a random name, which one you want) and then send me a PM with it.

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

We will analyze the information you sent and then reply with a possible solution in the shortest time.

Have a nice day.

1987hsf

http://www.sendspace.com/file/8cwrv7

follow instrustion and generated this file

rootkit

Hello

You have another security solution installed, I will send you a PM with the name.

You will have to remove it and then install our product.

Take care.