Bitdefeder Free Av Issues -avckf.sys - With Privazer

indie

I’ve been using PrivaZer , a PC cleaner and privacy tool, for quite some time. I’ve never had any problems with Privazer and I like it very much.

After purchasing a new Windows 8 laptop and reading wonderful reviews about BitDefender AV, I decided to try BitDefender Free AV. After two days of using it, I’ve had very strong intentions to purchase BD Windows 8 AV.

I was really happy with BD Free AV until I decided to install my favorite Privazer. My 5-day old Win 8 laptop crashed. I contacted Privazer to tell them about my issues. They advised me to wait, just in case, two more days for a new Privazer upgrade (Privazer customer service is the best). Two days later, I downloaded and installed a new version of Privazer. As soon as I tried to run it, my Win 8 crashed again.

The message on the blue screen said, "Page fault in nonpaged area avckf.sys". I’ve googled “avckf.sys” and found out that it was an Active Virus Control Kernel Filtering driver for BitDefender.

I’ve uninstalled BitDefender AV (without any problems) and went back to Avira AV. As soon as BD was uninstalled and Avira AV was installed, I ran Privazer. NO ISSUES. NO PROBLEMS.

I also got a response from Privazer’s Team saying about a lot of issues with BitDefender 2013 AV.

I truly wanted to “love” BitDefender but those nasty little bugs proved to me that BD is not ready for my computers.

rootkit

Hi

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Have a nice day.

indie

Hi

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Have a nice day.

Thank you, Christian.

Just because of your prompt response and, also, a quick response from BitDefender Customer Care, I've purchased two AVs : Bitdefender Antivirus Plus 2013 and BitDefender Windows 8 Security.

I'll try both AVs on my computers.

indie

Thank you, Christian.

Just because of your prompt response and, also, a quick response from BitDefender Customer Care, I've purchased two AVs : Bitdefender Antivirus Plus 2013 and BitDefender Windows 8 Security.

I'll try both AVs on my computers.

Christian,

I've installed BitDefender Windows 8 Security without any problems. What a beautiful interface and overall.

Tried to run Privazer, and my computer crashed with the same message.

I've got that dmp file but cannot attach it. It says, "You don't have a permission to open this file".

Please help.

indie

Christian,

I've installed BitDefender Windows 8 Security without any problems. What a beautiful interface and overall.

Tried to run Privazer, and my computer crashed with the same message.

I've got that dmp file but cannot attach it. It says, "You don't have a permission to open this file".

Please help.

Christian,

I've tried to send you the download link to my BDSP file on mediafire.com but got the following message:

"This message can not be sent because the recipient has their personal messenger disabled or they are in a member group not allowed to use the personal messenger.

This personal message has not been sent."

Is this your way of saying "customer service"?

Next, after receiving a VERY prompt response from you, I've purchased Bitdefender Antivirus Plus 2013 and BitDefender Windows 8 Security. My Win 8 crashed again.

To sum up.

1. Installed BD Free Antivirus, which crashed my computer while trying to run Privazer. BitDefender was informed, but no solution.

2. Installed Bitdefender Antivirus Plus 2013. Running Privazer, BD crashed my computer. I informed BD customer service about the problem and received a ticket number via email. I emailed my .dmp file to them and received a very strange answer - a messed-up gibberish nonsense:

======================================================

The original message was received at Sat, 5 Jan 2013 02:00:41 +0200

from www-us-e.bitdefender.com [10.11.0.6] (may be forged)

----- The following addresses had permanent fatal errors -----

"|IFS=' ' && exec /usr/bin/procmail -f- || exit 75 #user"

(reason: Can't create output)

(expanded from: <otrs-ts-com@otrs.dsd.hq>)

----- Transcript of session follows -----

procmail: [17223] Sat Jan 5 02:00:41 2013

procmail: Assigning "LOGFILE=.log_proc"

procmail: Opening ".log_proc"

550 5.0.0 "|IFS=' ' && exec /usr/bin/procmail -f- || exit 75 #user"... Can't create output

=======================================================

3. I installed BitDefender Windows 8 Security. Tried to run Privazer, but my computer crashed again.

I will not give up complaining until BitDefender decides to fix that glitch.

indie

Christian,

I went to http://www.bitdefender.com/support/contact-us.html to file my complaint about the crash but could not find BitDefender Windows 8 Security among the products.

How could I file a claim about the purchased product, BitDefender Windows 8 Security?

rootkit

Hello

Can you please tell me the ticket ID that you received?

Also, I will need a support tool from that machine.

[How to create a Support Tool Log]

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Have a nice day.

indie

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Have a nice day.

Christian,

I've received two tickets about my Privazer issue:

Ticket ID:201301041042573] New open ticket

[Ticket ID:201301051013712] New open ticket

I've decided to resolve that issue by placing Privazer in the Excluded Processes list.

Right now, I am generating a new BDSP file on a different issue and will post it in the new thread.

Thank you and please wait for a new BDSP file.

rootkit

Hello

I have received the support tool logs.

Since you are now using the payed version of Bitdefender, we will continue the discussion on this area:

http://forum.bitdefender.com/index.php?showforum=293

Thank you!