Bitdefender Destabilized My System

Sadman

So I have decided to try out a newest free version of Bitdefender on my Windows 7 x64.

Downloaded Antivirus_Free_Edition_x64.exe from your website, and installed on my W7, it didn't ask for system restart so I kept using my windows. It was all fine at this point, everything worked fine, I could do a file scan etc.... Next day I had to restart my system, after boot up, everything worked fine for a minute, untill I decided to launch a random application, then the problems started. My mouse pointer has begun to lag and move so slowly that I couldnt controll it at all because reaction to what I did was 20 secs later, also pressing mouse buttons didnt do anything. Tried to launch taskmanager to see whats going on on processes and cpu but CTRL+ALT+DEL didnt do anything either, so I kept spamming it and it launched 2mins later, however I havent seen anything suspicious there, no cpu overload, no strange processes, no nothing. It was like that for 5-10mins untill my PC totally frozen, and only hard-reset helped. I could boot up my windows several times, and it always ended like that no matter what application I tried to run. Moreover whenever I placed my mouse pointer in a bottom desktop area it started to lag and move in slow motiontion and it's buttons didnt react. There was also one time when I saw Bitdefender icon was innactive, and when I put mouse over it, there was a notification about innactivity, also it's icon changed to different colors (reverse?).

So finaly decided to uninstall your antivirus app, and everything started to work flawlessly again. What happened?

My PC (latest drivers on all components)

Windows 7 Home Premium 64-bit (updated with latest patches)

Processor: AMD Phenom II X4 955 Processor (4 CPUs), ~3.2GHz

Motherboard: Gigabyte GA-880A-UD3 (rev. 2.0)

Memory: 4096MB RAM

Video Card: ATI Radeon HD 7950 Series

Sound Card: SB X-fi music

Keyboard: MS Sidewinder X6

Mouse: Razer Mamba

Unusuall installed applications:

- Truecrypt

- Deamon tools

- Cfos Speed

- Teamviewer server

I can provide additional info, just tell me what you want me to do.

Regards

S.

Sadman

This is my support tool file BDSP_ADMIN-PC_2013_01_09_11_20.zip

Unknown

Hello Sadman,

Sorry for the late answer.

You have mentioned a random application, can you tell me more info?

Can you also send some logs:

- gzserv.log located in BD AV free installation folder

- all files like "number".bdinstall.bin located in ProgramData

You can send them via http://www.sendspace.com or http://www.mediafire.com and after send me the link or more simply via PM.

Thanks.

Unknown

We will analyze the logs that you have sent us and come back with an answer.

Thanks again.

Unknown

Hello again,

We have analyzed the logs you have sent to us but didn't find anything wrong.

Can you also provide the product log, gzserv.log, located in BD AV free installation folder?

Thanks in advance.

Sadman

Hello again,

We have analyzed the logs you have sent to us but didn't find anything wrong.

Can you also provide the product log, gzserv.log, located in BD AV free installation folder?

Thanks in advance.

Hello,

I don't have them anymore since I uninstalled the product. I will try to install it again, use a bit and see what happens, then send you new logs.