Can't Run Application

keithet
keithet
in Firewall

I use an accountant that requires I send information via a tax organizer. The organizer has always worked for me in the past but I can not install it since I installed bitdefender 2013 Total Security. The error code I get specifies that there is a firewall or some sort of antivirus program that is blocking a correct installation (All I use is Bitdefender!)


Please tell me how I can completely disable Bitdefender total security 2013 without doing a complete uninstall. I have used this product for many years and this is a new problem that appears to be caused by BitDefender.

Comments

  • columbo
    columbo ✭
    edited January 2013

    Hi keithnet, and welcome :)


    Just a question that may help myself and others here to try to resolve this for you.


    Did you previously run and use this software in the past as an .exe type file organizer software? Or is it a online type of tax organizer?


    If it was already on your PC, you would need to add it to exclusions, which can be found below. Try starting with the 1st one and working down. (some find the last one works 1st)


    http://forum.bitdefender.com/index.php?showtopic=35496


    http://forum.bitdefender.com/index.php?showtopic=36066


    http://forum.bitdefender.com/index.php?showtopic=35502


    If it's something that needs to be re-downloaded and installed with Bitdefender disabled, you can try it through Safe Mode with Networking, restart your PC, and if needed, add it to Exclusions, or creating a Firewall rule.


    Follow up with us as needed :)


    Columbo

  • coolcool1227
    coolcool1227 ✭✭✭

    Add to Exclusions for both Processes and Files/Folders as columbo suggested. And if this fails also try to change the level of IDS and AVC, or turned them OFF and then execute the desired program.

  • keithet
    keithet
    Add to Exclusions for both Processes and Files/Folders as columbo suggested. And if this fails also try to change the level of IDS and AVC, or turned them OFF and then execute the desired program.


    I added it to exclusions and it now works. Thanks

  • columbo
    columbo ✭

    You're welcome :) We are glad you were helped :)

  • Georgia
    Georgia ✭✭✭

    Hello keithet,


    I am glad to hear this. If you need further assistance please don't hesitate to post back.


    Have a great week! :)

This discussion has been closed.

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