Bitdefender Firewall & Remote Assistance Windows 7

jimbo76-2011

Hi there,

I am trying to use remote assistance in windows 7 with Bitdefender IS 2012 but it wont work with the firewall enabled, if I disable the firewall it works fine.

How do allow access for remote assistance, one thing that annoys me with Bitdefender firewall is configuration, some other firewalls will prompt to allow or deny but no such thing with Bitdefender.

Instructions on how to allow access to remote assistance would be great!

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Comments

jimbo76-2011

no one got any suggestions?

fast running out of patience with Bitdefender, time to change to another product I think!

jimbo76-2011

removed Bitdefender IS 2012 and installed Kaspersky 2013 and guess what, Remote assistance works straight out the box with Kaspersky.

Bitdefender firewall needs a massive improvement, IMO

jimbo76-2011

Also tried Bitdefender IS 2013 and same issue.

No response from admin mods??

jimbo76-2011

Have the mods i.e. Christian left the forums??

very poor when you can not get a reply or a solution to a problem.

Does Bitdefender want customers to move to other suppliers of AV

if no reply from now on Kaspersky will get my business, as so far this seems a better solution for useability

coolcool1227

Try Bitdefender in User Mode and also turn ON Paranoid Mode. Also share the Bitdefender Firewall Settings.