Hey Guys, You Are Doing A Bad Job
Hi
I have sent this (down below mail) as PM to:
Christian, Senior Technical Support Engineer @ Bitdefender HQ
Following his recommendations from:
http://forum.bitdefender.com/index.php?sho...c=37820&hl=
My message:
“Every day my BDIS 2013 pops up window with this message:
Your are logged in as: ******.******@xx.xxxx.hr.......Your account is pending activation. Please check your email....
I get email with this link:
https://my.bitdefender.com/lv2/act_pending?token=.....
But when i click that link i get this:
https://my.bitdefender.com/en_us/my/?lang=e...ror=wrong_login
And then this classic login screen:
https://my.bitdefender.com/en_us/my/?lang=e...page=main.login
Anyway, I can log on to my BD online account without any problem.
This is problem for last 140 days, from the day I bought BD. The worst thing is that BD is pushing this popup every single day. It is very annoying.
My BDIS2013 licence key is: xxxxxxx.
I also have a lot of problems with all Win7 x64 machines where BDIS2013 console is acting very strange (no way to turn on some things under Firewall and under Antivirus configuration etc. Sometimes changing autopilote to User mode changes this strange behavior, sometimes not. But, about this some other time.
Thanks in advance.”
Then he replied me:
“I am not allowed to assist you via PM, please post your request on the forums without any personal details like email address, license key, etc.”
After all this, without any further action from my side, miraculously everything is working well.
Why, o why Bitdefender Support have such a strange support.
Why o why they never admit the problem.
Why o why, Christian always said to send him PM, and then he answer like this.
It leaves customer without trust to this team, to this product.
If it were not sad, it would be laughable.
