Problem With Antivirus Plus

Hi,

Yesterday I bought my copy of the product --- a license that lasts for a year and works up to 3 PCs. The first installation was fine, everything worked as I expected but the other two didn’t.

When I try to run the installation kit I get the following error:

C:\Program Files\Common Files\Bitdefender\Setupinformation\{34480DEE-54D6-4985-A817-CA30E9BBC94C}\lang\pr-BR.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support

[Note: As you may suspect, I'm trying to install the Portuguese version of the software --- I hadn't success with the local support]

Does anyone have an idea of how to fix this annoying problem?

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thiagograciani

Just one note that I forgot to tell: I also tried to install via the offline setup but after the extract of some files one window of a download appears for less than 2 seconds, than close itself and nothing happens after.

columbo

Hi TGraciani, and welcome

This one may be out of my league, but the information you provide may help others.

The PC you were able to install Bitdefender on, was it by means of the Online installer ( the 2.3 MB stub installer)?

In your 2nd post, you mentioned that the offline set up files didn't extract. Were you trying to download or install from the full offline version (275 MB)?

What is the OS of the PCs your trying to install Bitdefender on, and do they meet the system requirements (left hand side of web page)?

Did you previously have an AV solution on the other 2 PCs, and used the proper removal tool, and checking folders and hidden folders for any remains of the previous AV?

Hopefully any information you can give, will help us to get this resolved for you.

Kind regards,

Scott

thiagograciani

Yes, I used the online installer.

I beg your pardon, I think I wasn't clear. I downloaded the offline installer. After the double click, it did extract. But after that other window opened asking if I want to download some archives (I don't recall exactly). It didn’t matter what I choose (yes or no), after that another window opened (one that tries to make a download, I'm not sure of what). Only then this last window disappears and nothing happens after that. And yes, it's the big file of 261mB.

Yes, both of then meet the system requirements, both have Windows 7 Ultimate (32-bit version) installed.

Yes. In both was used before NOD32 5 (including the PC which I could install Bitdefender). I properly removed NOD32 and clean the register with Advanced SystemCare 6.

Thank you for your time!

thiagograciani

Another note: In one of the other two problematic PCs, I found a way to do the installation process! I used the Removal Tool of the Bitdefender and after that it worked. But the same solution didn't work for the other... The Removal Tool doesn't run (I double-click and nothing happens).

coolcool1227

Yes, I used the online installer.

I beg your pardon, I think I wasn't clear. I downloaded the offline installer. After the double click, it did extract. But after that other window opened asking if I want to download some archives (I don't recall exactly). It didn’t matter what I choose (yes or no), after that another window opened (one that tries to make a download, I'm not sure of what). Only then this last window disappears and nothing happens after that. And yes, it's the big file of 261mB.

Yes, both of then meet the system requirements, both have Windows 7 Ultimate (32-bit version) installed.

Yes. In both was used before NOD32 5 (including the PC which I could install Bitdefender). I properly removed NOD32 and clean the register with Advanced SystemCare 6.

Thank you for your time!

Virus suspected in your system which prevents from Antivirus installation. Read and follow this post

http://forum.bitdefender.com/index.php?sho...st&p=173564

for removing any previously installed Antivirus read the whole above thread.

coolcool1227

Also read this post

http://forum.bitdefender.com/index.php?sho...st&p=169972

thiagograciani

Hmm, maybe. I'm going to try this. When I'm finished, I tell you if I had luck. Thank you!

thiagograciani

Virus suspected in your system which prevents from Antivirus installation. Read and follow this post

http://forum.bitdefender.com/index.php?sho...st&p=173564

for removing any previously installed Antivirus read the whole above thread.

It worked! I'm very thankful to you. <img class= " />

coolcool1227

It worked! I'm very thankful to you. " />

You are welcome. If some one knock for help on this forum from me, its my pleasure to help him in troubleshooting and fixing his/her issue(s).

By the way are there malwares in your system?

thiagograciani

You are welcome. If some one knock for help on this forum from me, its my pleasure to help him in troubleshooting and fixing his/her issue(s).

By the way are there malwares in your system?

Yes. I used the Bitdefender Rescue CD and found one Trojan (I do not know much about these things but I believe that a Trojan isn't capable of/designed to prevent any software installation...). I guess that the ~true~ solution was to extract the installer.

Georgia

Hello, thank you for your feedback!

I am glad that you managed to fix the installation issue.

I declare this topic closed now.