Unable To Install

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vkk
vkk
edited March 2013 in Installation

Hi,


i purchased a Bitdefender total security 2013 in india today.As per instructions, i put in cd and auto run comes and i get the first page of bitdefender installer, where i have 3 options:


1.Install,


2.User's Guide,


3. Copy to USB.


I hit on Install button, but no changes happen, i am not able to move to next dialogue box.Kindly help me out with this.


I tried removing previous Bitdefender using uninstall tool and re install, but still it has no effect.Tried copying to usb but it stops at 278mb.kindly help me.


regards


vkk

Comments

  • mithcd
    Options

    Do you have other security softwares installed? Try uninstalling them first. Also, when you say nothing happens, do you mean that you don't get any error message at all? smile2.png

  • coolcool1227
    coolcool1227 ✭✭✭
    edited March 2013
    Options

    Share us the present and past of your system....means


    1) Did you installed any other security suite previously or at present?


    2) What are your systems specs?


    3) OS details?


    4) Any systen tune up software installed?


    5) What exactly is the error?

  • Georgia
    Georgia ✭✭✭
    edited March 2013
    Options

    Hello vkk,


    I see that you have already contacted us via chat, ticket ID 201303081002442.


    Because your license key was purchased from our partner in India, Venktron, you will need to contact them directly. We do not offer technical support for these keys.


    Support:


    http://www.bitdefender.com/links/in/venktron/support.html


    Home page


    www.bitdefender.com/links/in/venktron/homepage.html


    sales email address:


    bitsales@venktron.in


    Thank you! :)