Free Upgrade From Is 2012 To Is 2013

elemenno

Hey,

I followed your instructions for the upgrade from IS2012 to IS2013. I finally , after 3 hours of trying, got the 2013 suite installed but it says that my serial number is expired. I was never even able to get the 2012 version to install, so i dont think it was able to transfer the serial number.

What can I do to get this working? I have a 3 PC license that I cant use and this is very frustrating.

xtc

I Had the same issue with 5 user pack, contacted support, they asked me for the license keys for all 5 and told me they will be sending me new keys in 48 hrs which would activate IS2013, expecting the new keys by this evening, so i guess you too should contact support

Georgia

Welcome to the Bitdefender forum, elemenno!

Please send me a PM with the email address that you used to register the My Bitdefender account and you current license key so I can check them in the system.

DO NOT POST THEM ON THE FORUMS!

Thank you.