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Problems In Visualization Modules, And Other Screens.
Good morning!
Now, after not using proxy, I finally managed to install Bitdefender Internet Security 2013! But in the main window, and also in the windows of the modules, does not appear anything, the buttons.
Click on the help, it has a button that indicates, but does not appear.
And the manual says that the main screen there settings to configure upgrades and other things, which also does not appear. Sending the file attachment (screens). Please help me!
And due to this failure in full view of the screens, this one with this error (see image below) from "The analysis in this disabled access," which seems to link with real-time protection ... But it says it should be set in the SETTINGS button, which is not visible on the home screen.
And I wonder if there is also support service Chat? If yes, what is the link (url)?
My thanks!
Sincerely,
Luciano
Comments
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Hello Luciano,
Thank you for reporting these issues.
Yes, we also offer chat support, available 24/7, here:
http://www.bitdefender.com/en/Main/contactEmail
(fill in the mandatory fields, then hit the CHAT button)
If you want, I can investigate this situation. For this, please post here a support tool log:
http://forum.bitdefender.com/index.php?showtopic=29927
If the file is too big to attach it, upload it on
or
and post the download link.
If you were already asked to generate the log file, disregard the above message and just post the ticket ID.
Have a nice day!0
