Postgresql Isn't Working Anymore After Bitdefender Installation

Hello,

First of all, let me apologize if i make some grammar mistake, english isn't my main language.

I just bought Bitdefender Total Security 2013, now PostgreSQL isn't loading, i'm using it for Holdem Manager (Poker tool i use to work). I really need to fix this problem ASAP because i can't work without it.

I wasn't even able to close BitDefender today to let Holdem Manager and PostgreSQL run without problem. Do i have to uninstall bitdefender to close it?!

I run Windows 7 64bit.

This is what i tried today (link is from holdem manager FAQ), there aren't specific Bitdefender rules so i created the exceptions in the firewall section but postgresql isn't running, i just can't start it.

http://faq.holdemmanager.com/questions/339...%29#Norton%20IS

Please help me, i spent money on bitdefender to work safely but now i can't run the only program i need to work

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Georgia

Hi rebellz,

We need to identify which Bitdefender module is causing this issue. In order to do this please follow these steps:

1. Open the Bitdefender window either from the Desktop shortcut or by clicking on the Windows Start button -> All Programs -> Bitdefender 2013 -> Bitdefender Total Security 2013;

2. From Antivirus turn Autoscan OFF;

3. From Firewall, turn the Firewall OFF;

4. Then click on Settings;

5. Click on Settings and disable On-access scanning from the Antivirus box. Disable if for 30 minutes. It will enable back when this period expires;

6. Then disable the "Active virus control" in the lower part of that same window;

7. Then click on gear, select the Firewall module and from Advanced disable the Intrusion Detection system;

8. Click on gear, select the Privacy module and perform the following changes:

- turn ON the Show Bitdefender Toolbar option;

- turn OFF the Scan SSL option;

- turn OFF the Protection against fraud option;

- turn OFF the Protection against antiphishing option;

9. Close the Bitdefender window;

10. Open your Internet browser, click on the tiny black marker from the central left spot on top of the page in order to expand the Bitdefender toolbar and turn it OFF;

11. Close the Internet browser and check if the issue still occurs.

If the issue is solved by disabling all those modules, please try to enable just one at a time in order to check which of the Bitdefender modules is causing it.

Please let me know if disabling any of these modules solved the issue, and which of them it was.

I am looking forward to hearing from you so I can come with an exact solution.

Thank you!

rebellz

Hello Georgia,

thanks for your reply.

I fixed the problem but i don't know how. I had to work today so i uninstalled bitdefender but postgresql still didn't work, uninstalled and reinstalled it, reinstalled bitdefender with autopilot on and basic option without touching anything and now both are working fine.

I also had problems with some poker rooms yesterday (i'm a professional poker player), i wasn't able to open them, now everything is doing ok.

I don't know if i switched the Intrusion Detection System ON (By default it is OFF) while i was having a look at the options in the firewall section, do you think that may have caused all the problems i had? I'm too scared now to make some changes, i wasted all the afternoon with reinstallation of postgresql and his database.

Georgia

Hello rebellz,

I'm glad that everything is back to normal. Thank you for taking the time to post and let me know.

Having the Intrusion Detection System turned ON generates lots of false positive actions, which could have blocked your software. This is why we recommend you to enable it only when you suspect that your computer is infected and the antivirus does not detect the malware.

Thank you for your feedback and have a great weekend!

I declare this topic closed.