Website Issue They Say Its Bitdefender

:wacko: This has been driving me nuts for the last week. The site tech help has gone through everything with me to get it to run for me, they now tell me it is bitdefender and they do not know this av program and to come here for help.

Here is the problem. I homeschool my son and began last month using an online program for a couple of his classes. It ran fine last month and up until I installed bitdefender. here is the site don't know if this will help or not but here it is.

http://www.thelearningodyssey.com/gatekeeper.aspx it is part of time4learning.com

it requires macromedia flash and shockwave I have all this installed and did the allow with them when it popped up. The site runs a system check to see if you have everything needed to run their site. It tells me I need shockwave, when I go to shockwave's site it says it is installed and running fine, I have even uninstalled and reinstalled. The site does small videos to teach with and then you run through a quiz, it freezes on me whenever the video tries to load. We have been able to finish 1 out 4 lessons a day we try. So a rare occassion it works. This only seems to be with the language arts program, the math program runs fine. the LA program has the more complicated video with more interactions that need to be loaded then the math does.

Is there somewhere that I need to change in my program bitdefender total security 2008 to allow these programs to run smoothly and not freeze up on us?

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alexcrist

Hello dragonstorm,

When I try to access the link you posted, I get to a page that says:

No user credentials provided.

If you are enrolled and are unable to log on, please contact CompassLearning.

Send an e-mail message to support@compasslearning.com.

So not much luck there...

However, your problem seems to be related to BitDefender blocking the scripts from that site. BitDefender ****** Control is a little bit too aggressive for the average user and, personally, I don't recommend using it. I suggest you disable the module:

Security Center -> Settings -> Privacy Control -> Custom level. There, uncheck ****** Control and click OK.

If you need a ****** blocking mechanism, you can use the combination Firefox + NoScript plugin.

Cris.

dragonstorm

You have to be a member to see the videos, I forgot I gave you the link to his classroom page. the only way I could do that is personally email you my sons log in information, it . I am not sure why we are having problems with just the Language arts prgram the rest of the site works fine.

Here is the demo site http://www.time4learning.com/demos.htm the demo works fine for me.

I have the scripts uncheck already.

Is there anything that could affect the running of macromedia through bitdefender? Causing it to freeze most times for a larger hit when it is accessed through the site? I haven't had any problems so far on other sites. Uhhhhggggg it's been kind of frustrating that it is just this one section.

Thanks Dayna

Hello dragonstorm,

When I try to access the link you posted, I get to a page that says:

So not much luck there...

However, your problem seems to be related to BitDefender blocking the scripts from that site. BitDefender ****** Control is a little bit too aggressive for the average user and, personally, I don't recommend using it. I suggest you disable the module:

Security Center -> Settings -> Privacy Control -> Custom level. There, uncheck ****** Control and click OK.

If you need a ****** blocking mechanism, you can use the combination Firefox + NoScript plugin.

Cris.

dragonstorm

update: I decided to try something and clicked off registry control and got 2 lessons that had froze to run, then the third one froze. But I was ablt to get through 2 of the 4.

pcbugfixer

G’Day “dragonstorm”

Humour me and do this:

( Rlick means = right mouse click on the item or icon which bring up a menu with options or other tasks. Click means = default left mouse click which actions or activates the task on which you click)

Step 1. – open bitdefender by Rclicking on it’s TSR icon (Terminate Stay Resident icon on the right hand side of the Start Bar) and click on the “Show” in the popup menu (which occurred after you Rclicked on the BD TSR Icon)

Step 2. – In the bit Defender Security Center window which has now appeared (opened) click on the “Settings” word on the bottom right side of the screen.

Step 3. – In the BitDefender Security 2008 or BitDefender Total Security 2008 window which now appears, wait until all the menu items on the left have fully loaded (they tend to be slow loading). You will know and observe this when the text changes from a dim grey to a full black text font face, - when this has occurred, click on the “Firewall” menu item on the left side.

Step 4. – You may not notice any change on the screen (window) of your action – as only the entries on the right will change. These should now be displaying the active ‘Status’ tab and have a tick in the “Firewall is enabled” box. If this is what you see, then we go to the next step 5.

Step 5. Now click on the “Traffic” tab at the top (all other tabs appears in light grey text colour and only become active when you click on them) and you should then see the ‘Current Profile Settings” is so go to next step 6.

Step 6. – In the Current Profile Settings window, un-tick the “hide system processes” box ( this then allows us to view all the active programs that are loaded and allowed through the Firewall – you will see also which are Allow (allowed) and which are Deny (denied) now read the next step carefully before you perform the task.

Step 7. Like I said read this 1st then do it so you understand what occurs and what to do. Click on the “>>Reset Profile” button icon top right – and in the next popup window quickly select the middle option (Trusted Network) by clicking inside the small circle to activate the option and then click on OK – *** Immediately you have done this. Another window will popup in which I want you to quickly select the 1st option (My computer is connected to a home or trusted network) by clicking in it’s small circle and the click OK

While you have performed this action, you will also immediately get BitDefender Security popups to reset the programs requiring permission to access the internet (WAN) and LAN) please quickly read the popup message and tick the white box (if any) and then click on “Allow” so that the program has permission from Bit Defenders Internet Security to do so.

OK – now go ahead and do it. The requirements in Step 7

If any items in the Current Profile Settings “Program” list are still being denied, make a note of these and post which ones have the Deny flagged, unless you know the programs and you can then right mouse click on the item to change the setting to Allow, using “Edit Setting”

Step 8. OK, with that done lets confirm the action by now clicking on the “Zones” tab at the top and once this is showing you should see the Network Type “Ethernet” and the IP range of your network e.g. 192.168.1.0 / 255.255.255.0 and the word trusted under the ‘Trusted / Untrusted” line header. Note that your IP address range may be different but the 255 sequence is usually the same.

If all this is so, you have a trusted IP network, then we now have a workable LAN (Local Area Network connect ability to other computers at you Office or Home) and a WAN (Wide Area Network = ISP = Internet connect ability) working correctly.

Step 9. Please now re-boot your system – and then continue with the next step to test and if necessary install the missing or wrong Flash Player, Shockwave Player, Authorware player and Java.

Step 10. After re-boot, go to this page http://www.pcbugfixer.com/indexp.html and look for the 3 specific lines (about 3 frames down the page) which will test and if necessary install some vital software for the tasks you want to perform.

1st line

Test to see if you have Shockwave and Flash Player >Test for Players.

2nd line

If you know "Why" then test for Macromedia Authorware Web Player as >Test Authorware Web Player.

3rd line

Java is needed to load menu bar - Test to see if you have Java >Test for Java.

All you need to do is click on the arrowed ->Test …… lines and follow the instructions in the Adobe / Macromedia screens to either tell you that you have the required software installed or if you have not, then it will be installed automatically for you.

The Authorware takes a long time sometimes up to 10 minutes (just watch the BitDefender popups and allow the installation of the Adobe Macromedia software and drivers.

When you get to the Java, the latest version for windows is 1.6.0_o3-b05 and again, if you don’t have it you should be prompted to allow the installation of the update.

Step 11. Easy this one – if all has been done, just reboot.

Step 12. When you are at the Desktop and windows has fully loaded, clean out the Temp folders and Recycle bin(s) – Then have another go at loading the web URL i.e. web site you where having problems with.

OK that should do it - Have fun and happy computing.

pcbugfixer

as the Edit function seems to have gone Kaput on the above (last post)

Please change the last Step 12 and include the new last 2 steps 12 and 13 - thanks

As follows:

Step 12. When you are at the Desktop and windows has fully loaded then - On your desktop you should have an “Internet Explorer” Icon – Rclick on it and in the popup menu click on “Properties. When the “Internet properties” window is loaded, click on the “Advanced” tap at the top. When that is loaded click on the “Restore advanced settings” button – then click “Apply” and wait for it (apply) to turn grey and then click OK

Step 13. Now, clean out the Temp folders and Recycle bin(s) – Then have another go at loading the web URL i.e. web site you where having problems with.

alexcrist

Step 1. – open bitdefender by Rclicking on it's TSR icon (Terminate Stay Resident icon on the right hand side of the Start Bar) and click on the "Show" in the popup menu (which occurred after you Rclicked on the BD TSR Icon)

[...]

Step 8. OK, with that done lets confirm the action by now clicking on the "Zones" tab at the top and once this is showing you should see the Network Type "Ethernet" and the IP range of your network e.g. 192.168.1.0 / 255.255.255.0 and the word trusted under the 'Trusted / Untrusted" line header. Note that your IP address range may be different but the 255 sequence is usually the same.

If all this is so, you have a trusted IP network, then we now have a workable LAN (Local Area Network connect ability to other computers at you Office or Home) and a WAN (Wide Area Network = ISP = Internet connect ability) working correctly.

Steps 1-8 are very dangerous!

Dragonstorm, if you apply these steps and you are directly connected to the internet (or you are in an unsecure nectwork), your computer will become very vulnerable to attacks! Please don't apply these steps if you are not in a secure network.

A secure network is a network prtected by a hardware firewall/router. If you want to know additional information about this, read here: http://www.grc.com/x/ne.dll?rh1dkyd2

I want to assure you that the default rules applied by BitDefender firewall are created to block known, vulnerable ports and system applications from being hijacked. They do NOT interfere with your experience on the web (and do NOT block Flash/Java/Shockwave applets).

You have to be a member to see the videos, I forgot I gave you the link to his classroom page. the only way I could do that is personally email you my sons log in information, it . I am not sure why we are having problems with just the Language arts prgram the rest of the site works fine.

The DEMO worked fine to me.

You could send me the login info (through PM or email) so I can test to see what exactly is not working...

You could also just temporarily disable all BitDefender modules and see if it works. If it does, then enable the modules one-by-one and see when the pages stop working.

Also, are you sure you have the latest versions of Flash/Java/Shockwave?

You say in your first post the you have problems with Shockwave. The DEMO uses Java, and maybe that's why it works.

Cris.

pcbugfixer

Just want to ask Cris a question which is,

"How many computer have you serviced and how many Software programs have you installed on Computers and how many Windows updates have you performed? - To come up with the harebrained remark Quote: "...... They do NOT interfere with your experience on the web (and do NOT block Flash/Java/Shockwave applets)."

Maybe not after you have successfully installed them and allowed the activity passed the BitDefender Security popup message requiring the user to either Allow or Deny access to these utilities when they are 1st installed and further require user intervention to allow the ActiveX activity of the Applet as part of its installation and access to the publishers web site. – then maybe BD does not interfere with them - I think Cris just forgot to mention these points.

He also forgot to mention the dozens of other programs and Windows updates that need to be allowed access past the BitDefender Security which are all legitimate programs that we install on our or our customers PC’s.

Worthwhile mentioning also is the fact that there are numerous publishers who request that the user installing their programs, DISSABLE any Anti- Virus and Internet Security programs prior to commencing the installing of their software.

BitDefender would have you believe that while the BitDefender Firewall and Anti-Virus is active it will not interfere with the installing software programs and Utilities – DON’T BELIEVE THIS suggestion, it’s plain rubbish!

The number of installation I perform of just even the Adobe Reader (Free version now 8.1.2) which stops and sits there with an error message while the BitDefender fails to load the popup for the Allow action of the installation activity and access, and only after simply clicking on “Retry” in the Adobe error message, it then miraculously does load the Bitdefender popup so that you can then allow the installation activity access that it requires to continue and complete. Now if you believed the BD Moderator, then you would phone Adobe and blame them, yet if you disable the BD and then perform the installation and it goes through with out a hitch, then who was it that caused the error in the installation ? Ok it was the little guy in the PC box that is to blame, the usual tactic of a lot of Program Application Publishers “ Pass the Buck”

Other installations will not run smoothly with BitDefender running, and user intervention to allow it past the Security message popups is also required for the installation to succeed.

It is my strong recommendation that while the user has a legitimate piece of software from a reputable publisher that he or she wants to install, that they disable the BitDefender Firewall and Anti-Virus prior to commencing the particular software installation. This obviously also applies to any other Security or Anti-Virus program that is used on a PC, and hopefully there is only one of these installed on a users system. Don’t laugh, I have had to work on PC’s that had 5 and more installed and loaded as TSR’s

BitDefenders Firewall and Anti-Virus has also interfered with the correct installation of some Windows updates, where again these required interaction over the internet connection and ActiveX activities.

In the early days (1994 to 2004) of computing we had similar problems with the Symantec / Norton Firewall and Anti-virus programs whilst these also were active as TSR’s and also caused installation problems which were also alleviated by disabling them prior to commencing Windows updates and or performing software installations.

Most if not all modern Cable and ADLS modems have a built in Firewall which is a Hardware Firewall ! – Cris forgot to mention this!

As to the “Steps 1 to 8 are very dangerous!” remark, - well nothing has compromised any installations or PC’s that we have worked on, whereby we only allow legitimate installed programs to get past the Firewall, so obviously there is a practical versus a theoretical experience difference in our suggested procedure of the corrective action. Mind you after many years in this business I take everything with a pinch of salt and follow proven installation procedures that work.

Also worth mentioning is that any ones recommended solution can work successfully, however some only partially fix the problem needing further work, while others fix all the problems the first time around.

Ah yes the Steve Gibson link, i.e. http://www.grc.com/x/ne.dll?rh1dkyd2

The ShieldsUp message “Browser Reload Suppressed” For your security your web browser's "reload" function has been temporarily disabled ……. Etc

Has something missing or is not a direct link to the information that was wanted to be displayed ?

Hallelujah for Freedom of choice!

alexcrist

You really start to get on my nerves, Mr. pcbugfixer.

"How many computer have you serviced and how many Software programs have you installed on Computers and how many Windows updates have you performed? - To come up with the harebrained remark Quote: "...... They do NOT interfere with your experience on the web (and do NOT block Flash/Java/Shockwave applets)."

Since you are so obsessed with my 19 years of experience with life (yes, I'm only 19, as pcbugfixer pointed out in another topic...like this was I bad thing), I have to say: I made a lot of system installation/configurations/updates. I've had 3 computers in my life, not to mention all other systems that belonged to other ersons and which I installed and configured. But I have no reason to answer to you for my actions! <img class= " />

Maybe not after you have successfully installed them and allowed the activity passed the BitDefender Security popup message requiring the user to either Allow or Deny access to these utilities when they are 1st installed and further require user intervention to allow the ActiveX activity of the Applet as part of its installation and access to the publishers web site. – then maybe BD does not interfere with them - I think Cris just forgot to mention these points.

Maybe you forgot to read what I posted.

BitDefender Firewall does NOT block any Flash/Java/Javascript/Shockwave/VBScript/ or any other scripts on webpages! This is done by the ****** Control module, which was the first thing I recommended to be disabled.

And this shows how little you know about BitDefender and about how it works!

He also forgot to mention the dozens of other programs and Windows updates that need to be allowed access past the BitDefender Security which are all legitimate programs that we install on our or our customers PC's.

It's absolutely irrelevant to the problem presented here!

What exactly is the connection between other dozens applications, and a particular website that is having problems! You're just posting to be against me, aren't you? Please, do as all a favor and quit posting just to post. <_<

Worthwhile mentioning also is the fact that there are numerous publishers who request that the user installing their programs, DISSABLE any Anti- Virus and Internet Security programs prior to commencing the installing of their software.

I have no idea what applications you use, but all applications that I used since '97 (when I first got my first PC) didn't require to disable the security solutions in order to function correctly. Whoever makes such applications (that require you to disable your AV) either has something to hide behind that application (and doesn't want the AV to detect it), either doesn't have a clue about system security.

Maybe you are talking about the installers which say Pease close other applications before continuing installation.

This is a completely different thing! It does NOT point directly (and only) to the security solutions. They point to all applications that are run in realtime and might interfere with the installation process. This includes:

- realtime defregmenters

- indexing processes

- activity monitors

- and other applications that might use many system resources

This advice points out that in the process of installing an application, the system makes many opperations, and the system has to have enough resources to do all them without stalling.

Personally, I never closed ANY application what I installed something, and I never had any problems.

BitDefender would have you believe that while the BitDefender Firewall and Anti-Virus is active it will not interfere with the installing software programs and Utilities – DON'T BELIEVE THIS suggestion, it's plain rubbish!

1) BitDefender only interferes if something suspicious is detected. If an infection/suspect file is found during installation, then that file is blocked, therefore the installation is stopped.

2) "rubbish". Third strike!

The number of installation I perform of just even the Adobe Reader (Free version now 8.1.2) which stops and sits there with an error message while the BitDefender fails to load the popup for the Allow action of the installation activity and access, and only after simply clicking on "Retry" in the Adobe error message, it then miraculously does load the Bitdefender popup so that you can then allow the installation activity access that it requires to continue and complete. Now if you believed the BD Moderator, then you would phone Adobe and blame them, yet if you disable the BD and then perform the installation and it goes through with out a hitch, then who was it that caused the error in the installation ? Ok it was the little guy in the PC box that is to blame, the usual tactic of a lot of Program Application Publishers " Pass the Buck"

I installed Adobe Reader many times. I never disabled BD, and I never had problems installing it. Everything worked as it should have.

Of course that some applications might give errors, because the first action that BitDefender (and any other firewall) takes is to block access to the network, then it displays the popup to ask you. It's normal!

What would you want to happen? BitDefender should just let it pass? What if it was a virus, which was just sending sensitive information over the web? That action takes less than a second! The spyware applications don't just wait for you to block them! And that is why the first, instantaneous action has to be Block it!

Other installations will not run smoothly with BitDefender running, and user intervention to allow it past the Security message popups is also required for the installation to succeed.

And your point is...? :blink:

That's what a security application does! It displays popups to ask the user what to do. If something want to register itself as a Startup item, BitDefender blocks it and asks you about it. If something requests access to the network, BD does the same.

What exactly do you want? For BD to just stay there and do nothing? And in that case, what would be the purpose of having it installed?? :wacko:

Or, even better... do you, by any chance, expect that BitDefender should have a mind of it's own and take decissions without asking you? Well... this is impossible!

It is my strong recommendation that while the user has a legitimate piece of software from a reputable publisher that he or she wants to install, that they disable the BitDefender Firewall and Anti-Virus prior to commencing the particular software installation. This obviously also applies to any other Security or Anti-Virus program that is used on a PC, and hopefully there is only one of these installed on a users system. Don't laugh, I have had to work on PC's that had 5 and more installed and loaded as TSR's

Well, don't mind me saying, but this is a complete idiot advice!

Let's take an example: a small network (like, for instance, I used to have when I first had cable internet at my home). Those small networks are full of infections, worms, trojans...that simply spread through the network by themselves! As soon as they find an vulnerable computer, they attack and infect it.

They won't stay and say "Oh...wait. This user is installing something. He has the security software turned off...let's wait until the installation finishes and the security is up and running. After that, we can attach". If this is your perception about malware, then...no comment.

Oh, and believe me... I've seen many infected networks. Even nowadays, there are extremely many infected networks, because there are users who behave like you, and disable their protection because it uses too much resources! There are users who believe that an AV can protect them only because it's installed, and it doesn't matter if it's enabled or not...it's like the viruses will be afraid to enter. :wacko:

Oh...and another thing: when you have multiple AV/firewalls, there will be system instability and conflicts. On one computer, there should be only ONE active security application! But I guess that you are one of those users who think "hey! the more, the marrier! " This conception is 100% wrong!

BitDefenders Firewall and Anti-Virus has also interfered with the correct installation of some Windows updates, where again these required interaction over the internet connection and ActiveX activities.

I've made every Windows Update possible. No glitches at all.

Again, I repeat: BD Firewall has nothing to do with scripts. That's the job of BD ****** Control, a part of BD Privacy Control.

Most if not all modern Cable and ADLS modems have a built in Firewall which is a Hardware Firewall ! – Cris forgot to mention this!

And the point is...?

What is the relevance of this?!?! Are you just trying to prove how many thing you know? :huh:

alexcrist

As to the "Steps 1 to 8 are very dangerous!" remark, - well nothing has compromised any installations or PC's that we have worked on, whereby we only allow legitimate installed programs to get past the Firewall, so obviously there is a practical versus a theoretical experience difference in our suggested procedure of the corrective action. Mind you after many years in this business I take everything with a pinch of salt and follow proven installation procedures that work.

Well, that's because you were lucky. The reality... is described above (when I said about infected networks)

Ah yes the Steve Gibson link, i.e. http://www.grc.com/x/ne.dll?rh1dkyd2

The ShieldsUp message "Browser Reload Suppressed" For your security your web browser's "reload" function has been temporarily disabled ……. Etc

Yes, my bad... it happens.

The link I posted was not the exact start if the site, and I thought it will work.

Here's the link to the starting page: https://www.grc.com/x/ne.dll?bh0bkyd2

Scroll down and click "Proceed". Read that site, and you'll see what I mean.

Just a small example I want to give: the Unsecure Network profile in BitDefender Firewall blocks any access to port 139 (NetBIOS). This is used for File and Printer Sharing. In the Secure Network profile, this port is open, and all connections are allowed.

If you apply the Secure profile in an Unsecure profile, you will assume some risks, risks presented very well in Steve Gibson's site.

Cris.

P.S.: pcbugfixer, if this post looks like a personal attack to you, I assure you it's just a response to your attack towards me. I ask you, with all respect, stop posting just to say things that are opposite to my advices!

If you really know as many as you say, then I really believe that you don't mean what you posted here. If you really mean what you said, then... let's just say that you should study more the way BitDefender works.