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Online Access Scanning

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bristolmrd
bristolmrd
in Installation

tried to resolve issue of online scanning and installed 2013 and key not valid now

Comments

  • Georgia
    Georgia ✭✭✭
    Options

    Hi, I found your ticket ID 201304141010474 in the system. The discussion will continue via email.


    Thank you.

  • bristolmrd
    bristolmrd
    Options

    i sent my key number and still havent heard back as to why it says not valid . whoever answered email said to send screen shot of error and thats kind of hard to do when you have un-installed and re-installed bitdefender . i mentioned that in email that was what i did and then i was asked for the key which i sent and still no response ( 9 days since original email and still waiting for resolution )


    mike

  • Georgia
    Georgia ✭✭✭
    edited April 2013
    Options

    Hello Mike, the key was invalidated due to an internal error. We are really sorry about that.


    Your Bitdefender Total Security 2013 key has been re-validated and expires on 2014/07/06.


    Please let me know if the on-access scanning works fine now.

  • austingrd
    austingrd
    Options

    Thanks for the quick response. Nice to see these things around often. smile2.png

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