Can Not Login Mybitdefender

Maurizio2k12

Hello,

I just bought Bitdefender Internet Security 2013 and registered it on mybitedefender.com.

When I try to login to MyBitdefender on my Trial Version (in German) , I receive an Error message: "Your internet connection has time out causing the authentication to fail...". I can just click OK and nothing happens...

I complete uninstalled any Bitdefender products but the error persists.

My Trial Version expired so I am without an uptodate AV Software.

I attached the error message, it is in German but it should be a familiar error.

Any suggestions?

Thank you

Georgia

Hello and welcome!

Please please post here a support tool log to see what is wrong:

http://forum.bitdefender.com/index.php?showtopic=29927

If the file is too big to attach, upload it on

http://www.sendspace.com or http://www.mediafire.com

and post the download link.

If you were already asked to generate these logs, disregard the above message and just post the ticket ID.

Thank you.