I have remotely been trying to solve multiple problems with a win7 64bit laptop that belongs to my father but I own the bd licencse.
At first I noticed that autoscan and autoupdate were disabled and game mode was on (my father is NOT a gamer) and as a result the program's last update was 87 days ago!
Turned on everything, disabled auto laptop and game mode from settings as suggested from this forum and tried to do a full system scan.
System hangs at 80% when trying to scan some office files. Thought I try to repair the installation. The progress bar stopped at 25%.
I then uninstalled with the official removal tool, reinstalled, updated, rebooted and tried full system scan once again.
Same behaviour, crashed at 80 % and at this point I chose to send a crash report (curious about where I can find the progress of this report since I did not get any kind of confirmation)
I now tried to do a quick scan which works ok
I left things as they are waiting for a response from support but in the meantime my father noticed that the system is very slow, and it crashed and rebooted by itself (similar behaviour with the crash during full system scan)
At this point I disabled autoscan assuming that it crashes when it tried to scan some specific files.
Going to send the dump files to Christian.
Any ideas in the meantime?