Frost Security

27Jcrfh76

Hello, dear support.

I have the same problem as described here http://forum.bitdefender.com/index.php?showtopic=30807. I am using BitDefender Total Security 2013.

I have created all possible exclusions and edited applications rules.

I would be grateful if you could deliver some solution

Thank you

Georgia

Hello Oskar and welcome.

The issue is fixed since build number 16.0.24...

Also, a product update was recently released. Your build should be 16.28.0.1789 (please right click on Bitdefender icon from system tray-near the clock-and choose "About". You should see in the left side the build number). In order for the product update to be installed, you need to reboot your machine(you should see in the Events -> "Reboot required" under the Update module).

Changelog:

http://forum.bitdefender.com/index.php?showtopic=35498

http://forum.bitdefender.com/index.php?showtopic=35499

Let me know if the situation persists with 16.28.0.1789.

Thank you, have a beautiful weekend ahead of you!

27Jcrfh76

Hi.

My build version is 16.28.0.1789. But I am experiencing this problem anyway.

Thank you

Georgia

Hi Oskar,

Thank you for taking the time to post back.

Before going any further with the investigation could you please check first if the Frost Security issue persists even with the latest build version 16.29.0.1830?

If it does, we will need a support tool log:

http://forum.bitdefender.com/index.php?showtopic=29927

If the log is too big to attach, upload it on:

http://www.sendspace.com or http://www.mediafire.com

and post the download link.

If you were already asked to generate the support tool archive, disregard the above message and just post the ticket ID.

Thank you, Oskar! Looking forward to your reply.