[escalated] False Positive? Website Partially Works

marcusdoc@hotmail.com

Clear your browser's cache

go to break.com website

click on a video

page goes to the video page but many elements of the page are not present and video fails to load

- no report in any logs of blocked data

disable Bitdefender and revisit video page

video now works

enable bitdefender (don't clear cache)

and other pages with videos work

tested and reproduced with Firefox and IE

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Comments

Georgia

Hello,

The website is clean. This is not a false positive detection and the website loads correctly on our test systems. = I will move this topic to the corresponding area. =

Also, please please post here a support tool log to see what is wrong:

http://forum.bitdefender.com/index.php?showtopic=29927

If the file is too big to attach, upload it on

http://www.sendspace.com or http://www.mediafire.com

and post the download link.

If you were already asked to generate these logs, disregard the above message and just post the ticket ID.

Thank you.

marcusdoc@hotmail.com

Hello,

The website is clean. This is not a false positive detection and the website loads correctly on our test systems. = I will move this topic to the corresponding area. =

Also, please please post here a support tool log to see what is wrong:

http://forum.bitdefender.com/index.php?showtopic=29927

If the file is too big to attach, upload it on

http://www.sendspace.com or http://www.mediafire.com

and post the download link.

If you were already asked to generate these logs, disregard the above message and just post the ticket ID.

Thank you.

Tested further with Chrome and Safari - problem still present.

Here is the file that you have requested.

DropBox'd file

*oh* and sometimes the main page is corrupt as well.

Some videos work that are not hosted on break.com, therefore use this link as verified as not working

corrupted page

Also within the zip file I added a screenshot of how the main page (occasional) corruption appears.

Thank you.

marcusdoc@hotmail.com

I also tried a VPN overseas to see if perhaps it was an external routing problem and the problem was still present.

Georgia

Thank you for your valuable cooperation in this matter.

The issue that you have reported has been acknowledged by our testing team and is currently being worked on for a fix. The fix will be done by means of automatic update and won't require any additional action from your part. Please rest assured that we will let you know about the fix as soon as we will launch it.

We are very sorry for any inconvenience. Thank you for your support and patience!