Firewall Causing Lag Spikes

jev-11

Hi, I have been using the same firewall settings for a number of months now and for whatever reason they are starting to cause lag spikes again. I use to have it on home/office but then lag spikes occurred, i made a post about and Cristian, i think their name is, said to use on trusted, i turned stealth on and to have generic as yes. That fixed the problem I was having but now the lag spikes are back on both home/office and trusted setting.

I watch my network meter and it dips down to zero utilization and causes hic ups when gaming and streaming music, kind of an inconvenience. I get spikes every 2-5min it seems, but varies. There can be 4 or 5 in a short time, but other times goes longer without a spike, but still not all that long. This happens when I have the firewall on, when I turn it off I had played an hour of my game and I had no lag, no music stream cut outs and no spikes in network meter, not that I noticed anyway.

Just wondering what I should do.

Thanks

Georgia

Hi jev-11,

To further investigate this case, please post here a support tool log by following these steps:

http://forum.bitdefender.com/index.php?showtopic=29927

You may not be able to upload the files here as they are too big so you can put them on www.sendspace.com and post the download links.

If you were already asked to generate the log file, disregard the above message and just post the ticket ID.

Have a nice day!

jev-11

Hi, I have uploaded support tool file, here is the link:

http://www.sendspace.com/file/sawhhc

I hope this helps, would be nice to have lag free gaming again!

Thanks.

jev-11

Hi, has anyone had to chance to view the file ?

Im still getting these lag spikes =(

Georgia

Hello,

A quick solution for the encountered issue is to upgrade to The New Bitdefender. The upgrade is absolutely free of charge and due to the many improvements brought to this lineup any issues you may have encountered with your current product are now solved.

In order to upgrade to the new version please follow the steps below:

http://forum.bitdefender.com/index.php?act...f=366&id=58

From now on, post in this area of the forum in case you encounter further issues after the upgrade:

http://forum.bitdefender.com/index.php?showforum=360

Thank you.